Summary
Overview
Work History
Education
Skills
Timeline
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Kari Waters

Summary

Timely professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention, dedicated to meeting and exceeding expectations at every interaction. Has 29 years in a challenging and dynamic work environment. Actively seeking director role where education and experience can be utilized to add immediate value to an organization to ensure long-term base, stability, and growth.

Overview

29
29
years of professional experience

Work History

Flight Attendant

Southwest Airlines
02.1998 - Current
  • Obtain and examine all relevant information to understand complaints and to determine possible causes, such as extreme weather conditions that could result in travel complications
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons, and deliver such, whether traveling accompanied or alone
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Maintain contact with customers in response to inquiries, and notify them of changes of status, cancellations, reroutes, or any unplanned adjustments
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing
  • Reassure passengers when situations such as turbulence are encountered
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Handled medical emergencies and passenger conflicts calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Customer Service Coordinator

Southwest Airlines
04.1995 - 02.1998
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Mentored and trained junior team members, fostering a positive work environment and boosting overall team performance.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Master of Science - Human Biology

University of Indianapolis
Indianapolis, IN
05.2005

Bachelor of Science - Archaeology

University of Indianapolis
Indianapolis, IN
05.2003

Associate of Science - General Education

College of DuPage
Lombard, IL
05.2001

Associate of Arts - General Education

College of DuPage
Lombard, IL
05.2001

Skills

  • Customer Service
  • Peer and Customer Communication
  • Emergency Situations Management
  • Strong Work Ethic
  • Safety Procedures
  • Conflict Mediation
  • Team Collaboration
  • Emergency Response Coordination
  • Crew Resource Management
  • Team Leadership
  • FAA, Aviation, and Company Regulations
  • Hospitality Service Expertise

Timeline

Flight Attendant

Southwest Airlines
02.1998 - Current

Customer Service Coordinator

Southwest Airlines
04.1995 - 02.1998

Master of Science - Human Biology

University of Indianapolis

Bachelor of Science - Archaeology

University of Indianapolis

Associate of Science - General Education

College of DuPage

Associate of Arts - General Education

College of DuPage

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Kari Waters