Summary
Overview
Work History
Education
Skills
Timeline
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Kari Wilson

Twentynine Palms,CA

Summary

Well-rounded Manager and worker, with extensive experience in process implementation and innovation management. Demonstrated success in aligning initiatives with business objectives and enhancing operational efficiency. Strong problem-solving skills and a comprehensive understanding of organizational policies. Ready to be part of the team and apply my many years of care and experience.

Overview

15
15
years of professional experience

Work History

Bartender

The Twentynine Palms Inn
Twentynine Palms
11.2024 - Current
  • Execute full-time bartending with comprehensive opening and closing responsibilities, including securing restaurant at night’s end
  • Managed bar operations within the restaurant while facilitating hotel guest check-ins and addressing needs.
  • Educated on RoomKey hotel software program and Silverware point of sales software for bar and restaurant transactions.
  • Processed payments accurately and efficiently with POS system.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Delivered exceptional customer service while crafting and serving beverages, processing food orders, and presenting meals.
  • Manage sole cash drawer in restaurant, entrusted with counting drawer before and after shift and securely dropping money at end of night.
  • Collected and organized daily till totals and tips.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Stocked ice bins and coolers as needed throughout shift.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Guided patrons in food and drink choices utilizing preference insights, pairings, and current promotions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • I became very knowledgeable about the history of the property, its importance, and its partnerships with the community and Joshua Tree National Park.
  • Educated myself on the products in the retail gift shop on the property.
  • Facilitated sales of gift shop products through attentive customer service

Manager/Bartender

The Virginian Cocktails
Twentynine Palms , CA
09.2018 - 11.2024
  • Always interpreted regulations after educating myself, and then trained employees by oral communication during training, or by creating written Standard Operating Procedures to reference when needed.
  • Coached, mentored, and trained employees in personal matters as well as professional matters to help develop teamwork and a happy work environment.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Prioritized tasks based on urgency while maintaining a high level of attention to detail.
  • Generated relevant paperwork and payroll reports.
  • Provided administrative support to the business owners, as well as staff, in the form of preparing meetings, correspondence with vendors, and new reports on regulations and guidelines in our field.
  • Monitored budgets and expenditures to ensure cost-effectiveness, while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Used problem solving when providing leadership during times of organizational change or crisis situations.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Created and conducted pre-audit reports of purchases, deliveries of liquor and beer shipments, and invoices for correctness.
  • Communicated with vendors by accepting, preparing, and issuing all documentation regarding orders, deliveries, and invoices required in shipping and receiving of liquor freight shipments.
  • Stocked and organized all goods to be sold according to their classification.
  • Resolved customer complaints in a professional manner.
  • Used self-management while performing opening and closing duties, including restocking supplies and handling money.
  • Demonstrated unwavering commitment to maintaining the highest levels of integrity and honesty, both towards customers and the business.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Communicated with security staff to de-escalate customer conflicts and remove customers, if necessary.

Electronics Technician

United States Navy, USN
San Diego, CA
12.2010 - 12.2016
  • Oversaw and managed the daily operations of the work center as a Work Center Supervisor.
  • Held regular formal and informal meetings with leadership and staff to discuss goals, objectives, changes in policy, and procedure.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • I successfully finished six courses within the Navy Enlisted Classification system, concentrating on radar and communication equipment, alongside my Electronics Technician 'A' school training.
  • Installed, configured, tested, maintained, repaired, and troubleshot electronic components of equipment for Naval surface ships and air stations.
  • Developed and implemented policies and procedures to improve operational efficiency and mission readiness of combat system equipment on board ship and on the airfield.
  • Implemented a streamlined inventory management system to ensure timely procurement and eliminate waste.
  • Facilitated training sessions on new directives, electronic theories, and mythologies, new processes, and equipment using computer programs and lectures.
  • Conducted performance reviews and provided feedback to ensure maximum productivity.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Performed preventive maintenance on electronic systems to ensure optimal performance.
  • Handled typing and data entry duties to correct and update staff evaluations and maintenance reports.
  • Assisted with administrative tasks, such as filing, typing documents, copying materials, and faxing reports.
  • I wrote, documented, and submitted trouble calls for downed equipment and parts needed.
  • Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
  • Documented and managed detailed pre-audit maintenance records of shipboard radar and communication equipment through the use of specialized computer systems.
  • Maintained and updated manuals, directives, and any new policies.
  • Experience handling my own travel arrangements and assisting others with theirs.
  • Maintained communications and services for mission readiness.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Conducted watch duties to ensure the security of the vessel while underway.
  • Responded to emergency situations quickly and efficiently, using established protocols.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Online
12-2025

High School Diploma -

Astoria Senior High School
Astoria, OR
06-2006

Skills

  • Performance Management
  • Able to acquire and apply new knowledge and skills
  • Staff Management
  • Self-Management
  • Policy Implementation
  • Budget Control
  • Complex Problem-Solving
  • Schedule Preparation
  • Performance Evaluations
  • Staff Training and Development
  • Time Management
  • Proficient in computer skills
  • Long history of retail and sales experience
  • Inventory management: restaurant and bar supplies, assisted with conducting inventory at the Lewis and Clark National Park Association bookstore, September 2015
  • Computer application knowledge
  • Fast typing skills

Timeline

Bartender

The Twentynine Palms Inn
11.2024 - Current

Manager/Bartender

The Virginian Cocktails
09.2018 - 11.2024

Electronics Technician

United States Navy, USN
12.2010 - 12.2016

High School Diploma -

Astoria Senior High School

Associate of Arts - Business Administration And Management

University of Phoenix

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Kari Wilson