Kari Zoellner
Clay,MI
Summary
Complex problem solver with hands-on diagnostic software experience and talent for having strong troubleshooting skills and navigating challenges. Known for reliability and adaptability, with the ability to easily learn and apply new skills. Ready to tackle new challenges with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
PC Integration Technical Support Specialist
Snap-on/NEXIQ
04.2015 - Current
- Provided hardware/software and general technical support for all Snap-On/NEXIQ Customers.
- Installed, repaired, updated and licensed more than 50 automotive OEM diagnostic programs.
- Created scripts as needed for software installation and permissions issues.
- Imaged laptops/tablets for new customers and re-imaged those in the field.
- Collaborated with cross-functional teams to identify integration requirements and specifications.
- Conducted training sessions for my team on new software and installation issues including solutions/workarounds for these issues.
- Took, submitted and completed orders for customers.
- Purchased licenses via QSOL for Cummins and other Snap-On maintained sites such as Detroit Diesel, Eaton Service Ranger, Navistar, WABCO Toolbox and NEXIQ eTechnician.
- Shipped items via World Ship UPS.
- Evaluated new technologies/software to enhance and improve overall performance.
- Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues.
Secretary/Designer
Absolute Construction
01.2004 - 01.2012
- Designed and maintained customer database and website.
- Managed daily interactions with customers, suppliers and contractors.
- Designed and developed blueprints and drawings for customers.
- Generated proposals, invoices and required documents.
Underwater Videographer
Underwater Safaris
01.2001 - 01.2003
- Filmed and edited video for Underwater Safaris.
Sales Engineer
Summit Plastic Molding
01.1999 - 01.2001
- Generated new accounts while maintaining current accounts with Chrysler, Leer and Siemens.
- Obtained a 4 million dollar account with Webasto.
- Updated and managed the tool and plastics database.
- Updated and maintained machining capacity reports allowing for a 12 percent increase in production.
- Sustained customer satisfaction by making sure deadlines and specifications were met.
Education
Wayne State University
01.2017
A.A.S. - IT of Applied Science
Macomb Community college
05.2011
Skills
- CompTIA A certification
- Microsoft Certified Professional
- Dell Tech Direct Certified
- Proficient in Microsoft Office
- Knowledge of SQL, Java, C
- Analytical problem-solving
- Attention to detail
- Effective multitasking
- Troubleshooting
Timeline
PC Integration Technical Support Specialist
Snap-on/NEXIQ
04.2015 - Current
Secretary/Designer
Absolute Construction
01.2004 - 01.2012
Underwater Videographer
Underwater Safaris
01.2001 - 01.2003
Sales Engineer
Summit Plastic Molding
01.1999 - 01.2001
A.A.S. - IT of Applied Science
Macomb Community college
Wayne State University