Summary
Overview
Work History
Education
Skills
Timeline
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Karia Perrin

Evanston,Illinois

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Collection

Enova
03.2020 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Application Support

Enova
11.2018 - Current
  • Effectively handle inbound calls by guiding customers through the loan application process
  • Ensure customer satisfaction by providing a clear understanding of the features and benefits of Enova’s products and services
  • Initiate outbound calls to customers who have not completed their loan application
  • Ensure excellent customer service through excellent verbal and written communication
  • Maintain accurate, up-to-date information for customer accounts

CNA

State Of Illinois
01.2012 - 04.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Call Center Manager

Winsby Inc
03.2006 - 11.2011
  • Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.

Education

High School Diploma -

Evanston Township Highschool
Evanston
08.1991

Skills

  • Managing Defaults
  • Negotiation and Resolution
  • Training and Teaching
  • Payment Acceptance

Timeline

Collection

Enova
03.2020 - Current

Application Support

Enova
11.2018 - Current

CNA

State Of Illinois
01.2012 - 04.2018

Call Center Manager

Winsby Inc
03.2006 - 11.2011

High School Diploma -

Evanston Township Highschool

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Karia Perrin