Karianne Howard
Automotive
Torrance,CA
Summary
At Hawthorne Motors Pre Owned, I excelled in fostering a positive work environment and enhancing sales through expert financial solutions. My troubleshooting abilities and commitment to customer satisfaction led to significant retention rates. Skilled in vehicle inspection and adept at navigating complex financial transactions, I embody professionalism and empathy in every customer interaction.
Overview
29
29
years of professional experience
1
1
Notary
1
1
VIN Verifier
1
1
Automotive Sales License
Work History
Automotive
Hawthorne Motors Pre Owned
01.1996 - Current
- Fostered a positive work environment by promoting open communication and setting clear expectations for team performance, resulting in increased employee satisfaction and retention rates.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Researched and updated industry knowledge on changing legislation and regulations.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Enhanced dealership sales by providing comprehensive financial solutions to clients seeking vehicle purchase or lease agreements.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Arts - Business /Law
El Camino
Torrance01-2025
Skills
- Expert Troubleshooting
- Troubleshooting abilities
- Vehicle inspection abilities
- Safety practices
Certification
Notary Public
Vin Verifier
Sales Licence
Timeline
Automotive
Hawthorne Motors Pre Owned
01.1996 - Current
Notary Public
Vin Verifier
Sales Licence
Associate of Arts - Business /Law
El Camino
Similar Profiles
Steven EllisSteven Ellis
General Manager at Steven's Pre-Owned Autos LLCGeneral Manager at Steven's Pre-Owned Autos LLC
Ana OlivaresAna Olivares
Sales Administrator Manager at Vancouver Pre-OwnedSales Administrator Manager at Vancouver Pre-Owned
Samantha LindseySamantha Lindsey
Sales Representative at Gary Yeomans Pre-Owned Super CenterSales Representative at Gary Yeomans Pre-Owned Super Center