KARIANNE MASLOSKY
Casper,WY
Summary
Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
WireNut Home Services
09.2022 - 02.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Scheduled appointments for services needed.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Assistant Office Manager
Webster and Son's Plumbing Inc.
08.2020 - 05.2022
- Manage contracts for construction jobs, and submit pay applications after each phase is completed.
- Utilize Quickbooks for customer invoices and bill pay.
- Utilize Microsoft Office on a daily basis; writing contracts, pay applications, change orders, & logging dailies for each employee.
- Check e-mail frequently to keep a well communicated relationship with all of our GC's.
- Order any machinery needed for construction jobs to be completed.
- Keep track of invoices for each job, log all spending for the jobs, pull permits, schedule inspections, keep track of billing for each phase of the job, call in 811 if needed for residential homes, answer phone calls from customers, and schedule them for service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
Store Manager
Dollar General
03.2012 - 01.2017
- Managed a team of 8 people.
- Approved regular payroll submissions for employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Rotated merchandise and displays to feature new products and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Key Holder
Dollar General
10.2010 - 11.2011
- Managed a team of 8 people.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented loss prevention strategies to minimize store shrinkage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Accounting
Casper College
Casper, WY05.2025
High School Diploma -
Northern Guilford High School
Greensboro, NC06.2010
Skills
- Customer service
- Dedicated worker
- Maintaining a positive attitude
- Ability to multitask
- Organized
- Microsoft Office (Excel, Access, Word)
- Quickbooks Online
- Professional telephone demeanor
- Recordkeeping strengths
- Problem-solving abilities
- Remote Office Availability
- CRM Software
- Teamwork and Collaboration
- Data Entry
- Calm Under Pressure
- Computer Skills
- Call center experience
Timeline
Customer Service Representative
WireNut Home Services
09.2022 - 02.2023
Assistant Office Manager
Webster and Son's Plumbing Inc.
08.2020 - 05.2022
Store Manager
Dollar General
03.2012 - 01.2017
Key Holder
Dollar General
10.2010 - 11.2011
Accounting
Casper College
High School Diploma -
Northern Guilford High School
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