Kariba Rucker
Manchester,GA
Summary
Dynamic Customer Service Representative Team Lead at Anthem, adept at crisis management and complaint handling. Enhanced team performance through mentoring and engaging activities, while resolving escalated issues to maintain client satisfaction. Proven ability to optimize processes and ensure quality assurance, fostering a collaborative and efficient work environment.
Overview
7
7
years of professional experience
Work History
Non-CDL Delivery Driver
Amazon
06.2020 - 03.2023
- Completed paperwork accurately for each delivery, including proof of delivery documentation as required.
- Demonstrated flexibility in adapting to changing schedules or routing adjustments based on weather conditions or customer needs.
- Collaborated with dispatchers to optimize routes for timely deliveries and fuel efficiency.
- Trained new drivers on company protocols, safe driving practices, and efficient routing techniques.
Customer Service Representative Team Lead
Anthem
03.2023 - 02.2025
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Packing, Shipping, and Receiving Assembler
Walmart Distribution Center
03.2018 - 08.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Education
High School Diploma -
Central High School
Talbotton, GA05.2018
Skills
- CRM software
- Complaint handling
- Multitasking Abilities
- Problem-solving abilities
- Crisis management
- Quality assurance
- Knowledge of regulations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Excellent feedback from delivering orders.
Timeline
Customer Service Representative Team Lead
Anthem
03.2023 - 02.2025
Non-CDL Delivery Driver
Amazon
06.2020 - 03.2023
Packing, Shipping, and Receiving Assembler
Walmart Distribution Center
03.2018 - 08.2020
High School Diploma -
Central High School
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