Summary
Overview
Work History
Education
Skills
Timeline
Generic

KARI E. BASHIOUM

Avella,PA

Summary

Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Sales Service Coordinator

CENTRIA
05.2018 - Current
  • Handled sales paperwork with high degree of accuracy to minimize recordkeeping errors.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Built and maintained professional relationships with vendors and suppliers.
  • Facilitated virtual, in-person and blended learning sessions.
  • Created and maintained detailed training records and reports for management review.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Automotive Service Writer

Day Apollo Subaru
10.2016 - 04.2018
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Answered service department phone and responded promptly to questions and messages.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Customer Service Associate

PNC
07.2015 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Front Desk Receptionist

ReminderMedia
09.2013 - 06.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

Bachelor of Arts - Managerial Economics

Bethany College
Bethany, WV
05.2012

High School Diploma -

Linsly
Wheeling
05.2008

Skills

  • Customer Loyalty
  • Effective Customer Communication
  • Reporting Support
  • Maintenance Coordination
  • CRM Systems
  • Customer Accounts Management
  • Training Program Participation & Seminars
  • Customer Care
  • Sales and Marketing
  • Form Preparation
  • Service Initiatives Support
  • Business Services Support

Timeline

Sales Service Coordinator

CENTRIA
05.2018 - Current

Automotive Service Writer

Day Apollo Subaru
10.2016 - 04.2018

Customer Service Associate

PNC
07.2015 - 10.2016

Front Desk Receptionist

ReminderMedia
09.2013 - 06.2015

Bachelor of Arts - Managerial Economics

Bethany College

High School Diploma -

Linsly

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KARI E. BASHIOUM