Karie Basney
Sandy,OR
Summary
Organized Front Office Specialist providing detailed customer service, scheduling, and billing/insurance support.
Well-versed liaison between patients, operational leadership, and insurance providers.
Capable of working independently as well as part of a team.
Experience managing front desk operations for high-volume offices.
Personable communicator with a friendly disposition, capable of handling dynamic scenarios while achieving business and client goals.
Well-versed in patient experience expectations while meeting business goals.
Hardworking, organized, and willing to take on greater duties and tasks.
Overview
21
21
years of professional experience
Work History
Orthodontic Dental Receptionist
Dr. Perry Stevenson
06.2015 - 08.2017
- Reception duties for office information, patient inquiries, and backup administrative support.
- Managed multi-line phone system.
- Assist patients in completing necessary medical forms and documentation.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared patient x-rays and images for dentist review.
- Performed clinical dental assisting duties.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Orthodontic Chairside Assistant
Dr. Paul J. Styrt
07.2004 - 08.2009
- Prepared patients for treatment and perform tasks such as placing/removing braces, adjusting archwires, and conducting preliminary examinations.
- Prepared patient x-rays and images for dentist review.
- Set appointments and conducted follow-up calls.
- Internal and External Marketing.
- Developed and executed patient rewards and referral programs.
- Sterilized rooms and prepped equipment and instruments for 50+ procedures daily.
Orthodontic Chairside Assistant
Drs. Terry And Bill Dischinger DDS, DMD
02.1999 - 02.2004
- Prepared patients for orthodontist and performed tasks such as tightening braces and conducting preliminary examinations.
- Prepared patient x-rays and images for dentist review.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sterilized rooms and prepped equipment and instruments for 100+ procedures daily.
- Cleaned and sanitized dental instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
Orthodontic Chairside Assistant
Dr. C. Wayne Neff DMD, PC
06.1996 - 02.1999
- Prepared patients for orthodontist and performed tasks such as tightening braces and conducting preliminary examinations.
- Administrative work, such as booking appointments, billing dental insurance, and invoicing.
- Prepared examination rooms, sterilized equipment and instruments, and maintained appropriate tray setup.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for 50+ procedures daily.
Education
Radiology Proficiency Certificate -
Oregon Health And Sciences University
Portland, ORDANB Certified Orthodontic Assistant-COA
Portland, ORSkills
- Excellent Multitasking Capabilities
- High-Volume Environments
- Office Supplies and Inventory
- Insurance Billing
- Financial Plan Options
- Records Management
- Calendar and Appointment Management
- Accounts Payable and Accounts Receivable
Timeline
Orthodontic Dental Receptionist
Dr. Perry Stevenson
06.2015 - 08.2017
Orthodontic Chairside Assistant
Dr. Paul J. Styrt
07.2004 - 08.2009
Orthodontic Chairside Assistant
Drs. Terry And Bill Dischinger DDS, DMD
02.1999 - 02.2004
Orthodontic Chairside Assistant
Dr. C. Wayne Neff DMD, PC
06.1996 - 02.1999
Radiology Proficiency Certificate -
Oregon Health And Sciences University
DANB Certified Orthodontic Assistant-COA
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