Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karie Lingg

Cupertino,CA

Summary

Proven track record of enhancing guest and client satisfaction, notably as an Airbnb Superhost and at The Hoffman Agency. Skilled in guest relations and effective problem-solving, I've consistently improved service delivery by leveraging exceptional communication and organization skills. Achieved top repeat business by prioritizing personalized experiences and seamless operations.

Overview

25
25
years of professional experience

Work History

Airbnb Host

Self
01.2020 - Current
  • Earned Superhost status four years to date.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Account Coordinator

The Hoffman Agency
06.2007 - 11.2008
  • Wrote press releases and prepared press kits.
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Coordinated meetings, calls, and demos for 5-person account management team.
  • Escalated issues to appropriate channels as necessary.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Updated internal databases with account information to maintain concise, clear records.

Registered Sales Assistant

Salomon Smith Barney
01.2000 - 05.2004


  • Collaborated closely with financial advisors to develop customized strategies for clients'' financial goals.
  • Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
  • Handled administrative tasks such as correspondence, meeting coordination, travel arrangements, and expense reports for the sales team as needed.
  • Facilitated timely execution of trades, ensuring accurate order placement across multiple platforms.
  • Coordinated client, office, and regulatory paperwork.
  • Utilized excellent multitasking abilities while juggling multiple responsibilities including answering phones, managing calendars, processing paperwork, assisting with special projects.

Education

Bachelor of Science - Public Relations

San Jose State University
San Jose, CA

Skills

  • Strong organization
  • Booking management
  • Effective problem solving
  • Exceptional communication
  • Interior design
  • Guest relations
  • Calendar scheduling
  • Maintenance coordination

Timeline

Airbnb Host

Self
01.2020 - Current

Account Coordinator

The Hoffman Agency
06.2007 - 11.2008

Registered Sales Assistant

Salomon Smith Barney
01.2000 - 05.2004

Bachelor of Science - Public Relations

San Jose State University

Similar Profiles

CREATE PROFILE
Karie Lingg