Karie Lopez
Garden Grove,CA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Kroger Specialty Pharmacy
Garden Grove, CA
09.2022 - Current
- Coordinated patient care services with the pharmacy team to ensure quality and timely delivery of patient's medication.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
Front Desk Receptionist
Hoag Memorial Hospital Presbyterian
Huntington Beach, CA
06.2012 - 02.2021
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
Accounting Clerk
City Of Huntington Beach
Huntington Beach, CA
01.2011 - 06.2012
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Prepared bank deposits by compiling data from cashiers.
- Processed invoices, payments, and statements in a timely manner.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
Education
Medical Assistant - Medical
Bryman College
Orange, CA06-1996
High School Diploma -
Orange County Christian School
Anaheim, CA06-1995
AA Degree
Golden West College
Huntington Beach, CASkills
- Database coordination
- Insurance Verification
- Patient Care Coordination
- Medical Data Collection
- Filing and Recordkeeping
- Insurance Practices
- Patient Relations
- HIPAA Compliance
- Patient Flow Management
- Payment Collection
- Appointment Scheduling
- Claims Processing
- New Hire Training
- Creative Problem-Solving
- Policy compliance
- Patient Registration
- Patient Records Management
- Critical Thinking Skills
- Patient Outreach and Follow-Up
- Documentation
- Attention to Detail
- Healthcare knowledge
- Proficient in CPR , Excell, Word, and Epic
Timeline
Patient Care Coordinator
Kroger Specialty Pharmacy
09.2022 - Current
Front Desk Receptionist
Hoag Memorial Hospital Presbyterian
06.2012 - 02.2021
Accounting Clerk
City Of Huntington Beach
01.2011 - 06.2012
Medical Assistant - Medical
Bryman College
High School Diploma -
Orange County Christian School
AA Degree
Golden West College
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