Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karie McGee

Vernon,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sierra Petroleum Enterprises INC
10.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Created and maintained detailed database to develop promotional sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promptly report phone calls of possible propane leaks and concerned safety and efficiently. Delegated safety instructions to caller and dispatching to service department or Emergency Services based on severity of suspected propane leak.

Transportation Safety Driver

Hallcon
12.2019 - 10.2022
  • Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
  • Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
  • Evaluated vehicles for damage, assessed functionality and determined roadworthiness.
  • Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for offenders.
  • Issued notices and recommended corrective actions upon discovery of infractions or problems.
  • Address reported equipment failures or violations regarding vehicle operations, investigated accidents and drafted detailed reports.
  • Analyzed effects and legality of vehicle modifications, fuel system changes and emissions adjustments.
  • Reconciled vehicle information with driver records and maintenance receipts to complete accurate paperwork.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Safely transport Railroad crews, practicing safety protocols, observant, and diligent near trains, and heavy equipment inside powerplant property and restricted areas.

Hostess/Kitchen Prep Cook

Oso Grill
07.2018 - 03.2019
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Trained and assisted new kitchen staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Identified inefficiencies leading to improved productivity.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Monitored food quality and presentation to maintain high standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced environment.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adjusted recipes based on ingredient availability or customer request.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Took initial drink orders and relayed information to wait or bar staff.

Waitress

The Gathering Place
02.2017 - 11.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Shift Manager

Arbys Resturant
08.2014 - 11.2016
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Troubleshot equipment to reduce service calls and downtime.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Education

No Degree -

Northland Pioneer College
Springerville, AZ

High School Diploma -

Round Valley High School
Springerville, AZ
05.2014

Skills

  • Conflict Resolution
  • Professional Telephone Demeanor
  • Filing
  • Project Management Abilities
  • Reading Comprehension
  • Microsoft PowerPoint
  • Fleet Dispatching
  • Customer Retention Strategies
  • Customer Service
  • Medical Terminology Knowledge
  • Staff Training
  • Account Management
  • Credit Card Payment Processing
  • Report Preparation
  • Research
  • Multi-Line Telephone Operation
  • Microsoft Word
  • Call Center Operations
  • Quality Control
  • Customer Relationship Management
  • Recordkeeping Strengths
  • Receiving Support
  • Store Maintenance
  • Critical Thinking
  • System Implementation
  • Cultural Awareness
  • Microsoft Excel
  • Prioritization
  • Sales Quota Achievement
  • Data Evaluation
  • Customer Consulting
  • Office Equipment Proficiency
  • Process Optimization
  • Money Handling Abilities
  • Promotional Support
  • Service Standard Compliance
  • Route Dispatch
  • Managing Multiple Tasks
  • Stocking and Replenishing
  • Problem-Solving Ability
  • Document Control
  • Calendaring
  • Report Creation
  • Active Listening
  • Product Organization
  • Coordination
  • Schedule Mastery
  • Product Promotion
  • Business Development Understanding
  • Calm and Professional Under Pressure
  • Documentation
  • Conflict Mediation
  • Team Development
  • Customer Relations
  • Brand Representation
  • Transportation Solution Development
  • Sales Expertise

Additional Information

I understand there is some gaps in my work history as well as my previous employment with other organizations have been brief at times. I am a motivated individual who loves to work. These gaps and employment can be explained. A previous marriage was Domestically Abusive and I have moved often in support of that individuals career. Rest assured I am no longer with that individual, and now have a permanent residence here in Vernon Arizona with my current loving spouse. Through those times regardless I was actively seeking to work, no matter the short time I was employed. I am eager to learn and work, giving me a sense of purpose. I recently had to leave my current position from Sierra Petroleum Enterprises INC due to injury, as much as I wished to continue to grow with the company and create its successful future, my injuries sustained would not permit this. If there is any question or concern please feel free to communicate with me on these matters.


References of Good Character and Professional Working Ability:


Stephanie Shcrader (480)558-3887

Co-worker at Sierra Petroleum Enterprises INC as a Customer Service


Jessica Hargous (928)551-5393

Previous employee of Sierra Petroleum Enterprises INC


Andrea Brown (480)586-4849

Active Business Account Customer of Sierra Petroleum Enterprises INC of an account I have worked with closely during my employment.


Jackie Fantini (602)423-8694

Colleague I have worked with the closest during my time at Hallcon, Employed bt Best Western at the time of my employment with Hallcon where train crews would be transported to and from.


Samantha Rodriguez (928)892-8552

Long Friend of 10+ years and can attest for my good character, as well as my growth as an individual.




Timeline

Customer Service Representative

Sierra Petroleum Enterprises INC
10.2021 - 06.2023

Transportation Safety Driver

Hallcon
12.2019 - 10.2022

Hostess/Kitchen Prep Cook

Oso Grill
07.2018 - 03.2019

Waitress

The Gathering Place
02.2017 - 11.2017

Shift Manager

Arbys Resturant
08.2014 - 11.2016

No Degree -

Northland Pioneer College

High School Diploma -

Round Valley High School

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Karie McGee