Karie Sanchez
Beloit,Wisconsin
Summary
Hardworking detailed oriented individual with advanced clerical and patient support skills. Manages flows efficiently with organized approach and good multitasking abilities. Coordinates check-ins, intakes, and office supplies for smooth operations, whom seeks to obtain a position with a company that values a hard working, honest and dedicated employee.
Overview
8
8
years of professional experience
Work History
Bilingual CSR
RevCycle
Marshfield, WI
02.2023 - 10.2023
- Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
- Developed strong relationships with both internal teams as well as external partners for better understanding of business objectives.
- Communicated regularly with customers via phone, email or chat to provide updates on order status or answer questions about products or services.
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Participated in training sessions related to new products and services offerings as well as changes in internal processes.
- Ensured all customer complaints were logged into the system for further investigation or resolution.
- Utilized problem-solving skills to resolve customer concerns in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
Med Tech/RCS
Sun Valley Homes
Beloit, WI
04.2020 - 12.2020
- Supported medical staff by answering phones and preparing supply orders
- Used established procedures to calibrate, control, and maintain lab instrumentation and equipment
- Updated records in EHR system, carefully protecting patient information and verifying data
- Documented information required for patients' specimens and tests completed
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
- Helped reduce patient symptoms and prevent progression with oral, inhaled and intramuscular medications
- Recorded patients' medical history, vital statistics, and information such as test results in medical records
- Cared for common ailments independently, including minor wounds
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Completed intakes, including measuring vital signs and documenting symptoms.
Machine Operator/Solderer
Ssi Technologies
12.2015 - 01.2020
- Maximized machine uptime with well-coordinated preventive maintenance and repair actions
- Met quality assurance standards and returned low-quality work for recycling or disposal
- Implemented CNC design programs with high accuracy.
Education
High School Diploma -
Beloit Memorial High School
Skills
- Hardworking
- Detailed oriented
- Advanced clerical
- Patient support
- Organized approach
- Good multitasking
- Check-ins
- Intakes
- Office supplies
- Smooth operations
- Equipment maintenance
- Instrument calibration
- Supply coordination
- Family education
- Strong communication
- Patient flow management
- Complex problem-solving
- Vital signs documentation
- Task prioritization
- Microsoft Word
- Coordination
- Analytical thinking
- Inbound and Outbound Calling
- Account updating
- Information Security
- Call Management
- Complaint Handling
- Microsoft Excel
- Credit card payment processing
- High-energy attitude
- Customer Service
Languages
Spanish
Professional
Timeline
Bilingual CSR
RevCycle
02.2023 - 10.2023
Med Tech/RCS
Sun Valley Homes
04.2020 - 12.2020
Machine Operator/Solderer
Ssi Technologies
12.2015 - 01.2020
High School Diploma -
Beloit Memorial High School
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