Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karie Tua'au

Gustavus,AK

Summary

Proven sales and customer service expert, adept in conflict resolution and POS system operation, I excelled at Alaska Geographic Association by fostering customer loyalty and exceeding sales goals. My ability to collaborate effectively and manage time efficiently, alongside a knack for persuasive relationship selling, significantly enhanced customer engagement and satisfaction.

Overview

12
12
years of professional experience

Work History

Sales Associate

Alaska Geographic Association
04.2014 - Current
  • Organized racks to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Knowledge of Square sales app and trouble shooting system failures electronic equimpment.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Customer Service Representative

Alaska Seaplanes
09.2014 - 02.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Loaded and unloaded cargo including US mail and UPS cargo.

Relief Postmaster

United States Postal Service, USPS
04.2013 - 10.2015
  • Facilitated clear communication between staff members, fostering a collaborative work environment to achieve shared goals.
  • Optimized staff scheduling to ensure adequate coverage during busy hours while minimizing overtime costs wherever possible.
  • Maintained accurate financial records through diligent tracking of daily transactions, expenses, and revenue generation.
  • Balanced competing priorities under tight deadlines while maintaining attention to detail in all aspects of postal operations management.
  • Conducted regular audits of inventory levels to keep supplies well-stocked without excessive spending on surplus items that would go unused over time.
  • Reduced customer wait times with effective queue management and prompt assistance.
  • Provided exceptional support during peak periods by effectively managing increased workload without impacting overall performance levels.
  • Enhanced workplace safety by conducting regular inspections, identifying potential hazards, and addressing them promptly.
  • Handled escalated customer complaints calmly and professionally while working towards satisfactory resolutions for all parties involved.
  • Managed daily operations for smooth functioning of the postal facility, ensuring timely mail delivery and pickup.
  • Fostered positive relationships with local businesses and community organizations, leading to increased customer engagement and loyalty.
  • Improved customer satisfaction by providing efficient and friendly service at the post office counter.

Education

No Degree - Medical Office Administration

Heald Business School
Concord, CA
07-1996

High School Diploma -

Mt. Diablo High School
Concord, CA
06-1989

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Conflict resolution
  • Store opening and closing
  • POS system operation
  • Upselling
  • Sales training
  • Guest relations
  • Building rapport
  • Inventory control
  • Policy and procedure adherence
  • Merchandise display
  • Product recommendations
  • Sales goals attainment
  • Display setup
  • Point of sale operation
  • Relationship selling
  • Persuasion techniques
  • Product demonstrations
  • Customer engagement
  • Friendly and outgoing
  • Superb time management
  • Goal tracking
  • Exceeds sales goals
  • Energetic self-starter
  • Calm demeanor
  • Customer service

Timeline

Customer Service Representative

Alaska Seaplanes
09.2014 - 02.2016

Sales Associate

Alaska Geographic Association
04.2014 - Current

Relief Postmaster

United States Postal Service, USPS
04.2013 - 10.2015

No Degree - Medical Office Administration

Heald Business School

High School Diploma -

Mt. Diablo High School

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Karie Tua'au