Karie Tua'au
Gustavus,AK
Summary
Proven sales and customer service expert, adept in conflict resolution and POS system operation, I excelled at Alaska Geographic Association by fostering customer loyalty and exceeding sales goals. My ability to collaborate effectively and manage time efficiently, alongside a knack for persuasive relationship selling, significantly enhanced customer engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate
Alaska Geographic Association
04.2014 - Current
- Organized racks to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Knowledge of Square sales app and trouble shooting system failures electronic equimpment.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
Alaska Seaplanes
09.2014 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Loaded and unloaded cargo including US mail and UPS cargo.
Relief Postmaster
United States Postal Service, USPS
04.2013 - 10.2015
- Facilitated clear communication between staff members, fostering a collaborative work environment to achieve shared goals.
- Optimized staff scheduling to ensure adequate coverage during busy hours while minimizing overtime costs wherever possible.
- Maintained accurate financial records through diligent tracking of daily transactions, expenses, and revenue generation.
- Balanced competing priorities under tight deadlines while maintaining attention to detail in all aspects of postal operations management.
- Conducted regular audits of inventory levels to keep supplies well-stocked without excessive spending on surplus items that would go unused over time.
- Reduced customer wait times with effective queue management and prompt assistance.
- Provided exceptional support during peak periods by effectively managing increased workload without impacting overall performance levels.
- Enhanced workplace safety by conducting regular inspections, identifying potential hazards, and addressing them promptly.
- Handled escalated customer complaints calmly and professionally while working towards satisfactory resolutions for all parties involved.
- Managed daily operations for smooth functioning of the postal facility, ensuring timely mail delivery and pickup.
- Fostered positive relationships with local businesses and community organizations, leading to increased customer engagement and loyalty.
- Improved customer satisfaction by providing efficient and friendly service at the post office counter.
Education
No Degree - Medical Office Administration
Heald Business School
Concord, CA07-1996
High School Diploma -
Mt. Diablo High School
Concord, CA06-1989
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- POS system operation
- Upselling
- Sales training
- Guest relations
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Sales goals attainment
- Display setup
- Point of sale operation
- Relationship selling
- Persuasion techniques
- Product demonstrations
- Customer engagement
- Friendly and outgoing
- Superb time management
- Goal tracking
- Exceeds sales goals
- Energetic self-starter
- Calm demeanor
- Customer service
Timeline
Customer Service Representative
Alaska Seaplanes
09.2014 - 02.2016
Sales Associate
Alaska Geographic Association
04.2014 - Current
Relief Postmaster
United States Postal Service, USPS
04.2013 - 10.2015
No Degree - Medical Office Administration
Heald Business School
High School Diploma -
Mt. Diablo High School
Similar Profiles
Wendy SwensonWendy Swenson
DIRECTOR OF TOURISM MARKETING at Alaska Travel Industry Association/Travel AlaskaDIRECTOR OF TOURISM MARKETING at Alaska Travel Industry Association/Travel Alaska
Kirsten DolanKirsten Dolan
Operations & Marketing Director at Alaska Cabaret, Hotel, Restaurant, and Retailers AssociationOperations & Marketing Director at Alaska Cabaret, Hotel, Restaurant, and Retailers Association
Carolyn Marina CrawfordCarolyn Marina Crawford
Marine Pilot at Southwest Alaska Pilots AssociationMarine Pilot at Southwest Alaska Pilots Association