Kariel Boyd

• Obtained prior authorizations for orthopedic, cardiology, gastroenterology, ophthalmology, podiatry, and general surgeries, supporting patient care and treatment planning.
• Coordinate initial submission of prior authorization process; including preparation of prior authorization and answering clinical questions
• Monitored active authorizations on upcoming surgical cases, ensuring timely and accurate acquisition of necessary approvals.
• Documented prior authorization, denials, and appeal processes.
• Obtained correct CPT codes for services and procedures requested for prior authorizations, facilitating smooth processing.
• Ensured accuracy of patient demographic information to maintain up-to-date records, insurance eligibility including coordination of benefits
• Accurately completes cost analysis form, and documents the required estimates for the collection of services.
• Ensuring strict confidentiality of all health records and patient information. Meeting HIPAA guidelines
• Navigating EMR/EHR systems for demographic information, patient clinical notes, and testing
• Experience in scheduling radiology testing including but not limited to: biopsies, MRI arthrograms, cat scans, and ultrasounds. Providing patients with appropriate preparations for all diagnostic testing.

• Resolved complex customer issues and provided exceptional service, enhancing overall customer satisfaction and engagement through strategic initiatives.
• Coordinated daily office tasks including answering phones, scheduling appointments, and maintaining inventory for smooth operational flow.
• Streamlined inventory management processes to minimize waste and maintain optimal stock levels.

• Maintained a high level of professionalism and provided excellent customer service to all company clients
• Performed clerical tasks including organizing files and drafting correspondence to support daily operations
• Established efficient organizational processes for streamlined record management.
• Assembled and analyzed statistical and narrative information to inform decision-making processes
• Interpreted maps, assessment books, property descriptions, and legal codes to ensure compliance and accuracy
• Drafted digital sketches for floor plans.

Managed shifts to resolve customer complaints efficiently.

Controlled line and crowd with quick, efficient service

Operated POS system to enter orders and process payments accurately.

Developed strong customer service skills

Executed stock shifts and runs to ensure product availability on shelves.

Maintained stock levels by alerting management to low inventory.

• Addressed fifteen customer inquiries daily, providing timely assistance and support.
• Created a friendly atmosphere for customers entering the store and guided them to where they needed to go
• Executed daily opening and closing routines to ensure smooth operation.
• Updated end-of-day reports for accurate daily summaries.
• Maintained accurate inventory records.