Kariel Chin
Middletown,NY
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Urgent Care Receptionist
Middletown Medical Urgent Care
03.2024 - Current
- Successfully managed a high volume of incoming calls exceeding about 300 calls per day, Efficiently routing them to the appropriate departments
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Managed difficult or emotional patient situations professionally while maintaining empathy and building rapport with callers
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Internet Technical Support Call Center Representative
Spectrum
04.2023 - 04.2024
- Answering an extremely high volume of inbound calls surpassing about 250 inbound calls per day.
- Identify and resolve Internet connectivity issues with DSL circuits, routers, and PC configurations
- Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
- Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary
- Maintained a high level of professionalism and composure during challenging or stressful customer interactions
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
BDC Call Center Sales Representative
Healey Brothers Automotive Dealerships
02.2022 - 02.2023
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service
- Obtain customer information such as name, address, and set up appointments for sales representative to meet with prospective customers
- Awarded Top Online Sales Representative
- Managed a high volume of inbound leads, responding promptly to customer inquiries and providing detailed product information
- Utilized CRM software to track and manage leads, ensuring accurate data entry and timely follow-up
- Developed strong relationships with customers through regular communication channels such as phone calls, emails, and live chats
- Provided exceptional customer service throughout the entire sales process from initial contact to post-sale follow-up
- Attained $ 50,000 in sales targets on monthly basis.
Prestige Beauty Advisor
Ulta
08.2021 - 11.2022
- Provided exceptional customer service by assisting customers in selecting beauty products based on their individual needs and preferences
- Demonstrated extensive knowledge of various beauty brands, product features, and benefits to effectively educate customers and drive sales
- Consistently met or exceeded monthly sales targets by actively promoting new products and upselling additional items
- Built strong relationships with customers through personalized consultations, resulting in a high rate of repeat business
- Maintained an organized and visually appealing display area to attract customer attention and enhance the shopping experience
- Ensuring all testers within the prestige area are continuously in stock and maintained in compliance with hygiene standards
Shift Leader
Dunkin Donuts
06.2016 - 08.2020
- Effectively managed crew members during full entirety of shift
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Prepared and served food and beverages according to Dunkin Donuts' standards, ensuring quality and consistency
- Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Team Lead Sales Associate
Forever21
02.2019 - 02.2020
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
- Led by example by consistently achieving personal sales targets through upselling techniques and product knowledge expertise
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
Education
High School Diploma -
Chapel Field High School
Pine Bush, NY06.2016
Skills
- Guest services
- Flexibility
- Serving Experience
- Food Safety
- Upselling
- Computer networking
- Reliability
- Computer Skills
- Barista experience
- Network Infrastructure
- Analysis skills
- Cash handling
- Food Service
- Technical Support
- Cold calling
- Retail sales
- Merchandising
- Kitchen Experience
- Administrative experience
- Makeup Application
- Cash Handling
- Sales
- Meal Preparation
- Computer Networking
- Cleaning Experience
- Food Production
- Coffee Experience
- Food Preparation
- Problem-solving
- Restaurant Experience
- POS
- Retail Sales
- Telephone skills
- Time management
- Organization skills
- Verbal and written communication
- Office management
- Documentation and reporting
- Professional demeanor
- Technical support
- Strategic planning
- Phone etiquette
- Call redirection
- Front desk operations
- Calm demeanor
- Meticulous and organized
- Multi-line telephone skills
- Microsoft office
- Call answering and routing
- Punctual and reliable
- Attention to detail
- Courteous and professional
- Computer proficiency
- Customer complaint resolution
Certification
- Positive Psychology The University of North Carolina at Chapel Hill March 2024
Accomplishments
- Earned Top Customer Care Service Award in 2024
- Awarded Top Sales Representative in 2022
Top Sales Representative Of 2022
Excelled in accruing over 200k in sales in one month followed by multiple guest reviews explaining how I fully supported them with their purchases and demonstrated accuracy and honesty throughout the entire duration. I established great relationships with customers to continue to do business with us and fulfill their next goals for the future.
Languages
English
Full Professional
Timeline
Urgent Care Receptionist
Middletown Medical Urgent Care
03.2024 - Current
Internet Technical Support Call Center Representative
Spectrum
04.2023 - 04.2024
BDC Call Center Sales Representative
Healey Brothers Automotive Dealerships
02.2022 - 02.2023
Prestige Beauty Advisor
Ulta
08.2021 - 11.2022
Team Lead Sales Associate
Forever21
02.2019 - 02.2020
Shift Leader
Dunkin Donuts
06.2016 - 08.2020
High School Diploma -
Chapel Field High School
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