Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kariela Morales

Greeley,CO

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

13
13
years of professional experience

Work History

Office Assistant

Bandbi Docs
01.2018 - Current
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created and maintained detailed records of all office activities.
  • Coordinated and scheduled meetings and appointments.
  • Edited and proofread documents for accuracy and completeness.
  • Edited documents to keep company materials free of grammar errors.

Office Administrative Assistant

Jr and Sr Builders
03.2015 - Current
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Host

La Fiesta
02.2012 - 12.2014
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Tree Arborist

The City of Greeley
03.2012 - 11.2013
  • Felled trees carefully to avoid damage to property and landscape.
  • Loaded and unloaded trucks and trailers.
  • Increased customer satisfaction with professional communication and a high level of arboriculture knowledge.
  • Maintained and operated wood chipper safely to minimize accidents and keep equipment properly functioning.
  • Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
  • Chose and executed suitable topping and pruning cuts for healthy tree growth.
  • Collaborated with team members on complex tree projects, ensuring efficient completion of tasks.
  • Performed risk assessments for client properties, addressing potential hazards before they became issues.
  • Used ropes and chains to reach hard-to-reach branches for trimming and pruning.
  • Identified and tended to tree diseases.
  • Conducted regular inspections of trees for signs of disease or pests, taking proactive measures as needed to protect the environment from further damage.

Education

GED -

Goal Academy
Greeley, CO
01-2012

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Verbal communication
  • Prioritizing work
  • Excel spreadsheets
  • Mail handling
  • Strong problem solver
  • Document management
  • Meticulous attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Office Assistant

Bandbi Docs
01.2018 - Current

Office Administrative Assistant

Jr and Sr Builders
03.2015 - Current

Tree Arborist

The City of Greeley
03.2012 - 11.2013

Host

La Fiesta
02.2012 - 12.2014

GED -

Goal Academy

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Kariela Morales