Karielle Sheets
Greenwood,IN
Summary
Dynamic and results-oriented professional with expertise in customer success, account management, and supply chain operations. Proven ability to build strong client relationships, ensure satisfaction, and address challenges effectively. Skilled in data entry, accuracy verification, and customer service, with a track record of implementing efficiency-enhancing updates. Experienced in multitasking, exceeding sales goals, and delivering top-notch customer service in diverse roles. Background in applied behavioral analysis, demonstrating a commitment to fostering positive behavior changes. Adaptable and versatile, capable of excelling in dynamic work environments.
Overview
3
3
years of professional experience
Work History
Customer Success Account Manager
Kennected
06.2023 - 11.2023
- Communication Skills - Facilitated client interactions using clear communication to understand needs, explain Kennected's services, and build trust, ensuring expectations are met
- Relationship Building - Engaged with clients through effective communication and active listening to understand their needs and ensure Kennected's services aligned with their goals
- Problem Solving - Addressed client challenges and optimized their experience by identifying and investigating any issues or concerns related to the Kennected platform or services
- Organization - Efficiently managed and tracked client interactions, deadlines, and tasks
- Customer Service - Ensured that client relationships were nurtured effectively, and commitments were met, ultimately contributing to the company's success in providing marketing and lead generation services.
Supply Chain Specialist
Protrans International
09.2022 - 03.2023
- Data Entry – Entered customer and carrier transactions into Protrans system
- Verified legal tenders were entered correctly to ensure accurate payouts
- Ensured accuracy for all Proof of Delivery and Bill of Lading paperwork for all loads entered into the computer system
- Customer Service Skills – Assisted customers with retrieving their tender pricing before, during, and after loads were transported and delivered
- Patience – Gained skill to stay level-headed when a customer or coworker do not understand what needs to be done
- Problem Solving – I went above and beyond to implement constant updates of the main work page, which led to reducing the time it took for a customer to receive a response when inquiring on a load while increasing the efficiency and satisfaction for the organization.
Bridal Stylist
Bridal Rack Indy
01.2021 - 03.2022
- Administrative Tasks – I excelled at scheduling appointments, organizing extensive amounts of paperwork, assembling bride folders, and mastering cleanliness of the salon
- Communication - Enthusiastically answered phone calls, responded to emails in a timely manner, and effectively communicated through a live chat
- Data Entry – Successfully unboxed dress and accessory shipments while recording products in their respective Microsoft Excel Spreadsheet with details including the date, designer, price, and condition of all products
- Customer Satisfaction – I surpassed expectations when building relationships with brides and their families
- Sales – As a goal-oriented salesperson, I accomplished exceeding my sales goals
- Manager Training – I was taught how to handle all managerial responsibilities to lead my sales team effectively when the manager was not present
- Multitasking – I became proficient at multitasking such as taking photos for social media, creating bride folders, answering calls, and assisting in sales all at once.
Registered Behavioral Therapist
Hopebridge Autism Centers
08.2020 - 12.2020
- Behavioral Therapy – Provided one-on-one Applied Behavioral Analysis (ABA) to young patients on the autism spectrum
- Data Collection and Entry – Provided accurate data on patient progress/success with programs designed specifically for each patient
- Kept my patients and their families motivated to work hard through the long-term therapy
- Behavior Modification – Reinforced desirable behaviors and discouraged negative ones.
Education
Bachelor's Degree - General Studies
IUPUI
05.2020
Skills
- Communication Etiquette for multiple platforms
- Understanding Instructions
- Leadership
- Problem Solving
- Time Management
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Sales
- Conflict Resolution
- Relationship Building
- Empathy
- Integrity
- Punctual
- Quick Learner
- Ability to teach others
- Data Entry
- Teamwork
- Customer Satisfaction
- Supply Chain
- Attention to Detail
- Team Collaboration
- Adaptability
- Presentation Skills
- Account Management
- Customer Service
- Report Writing
Awards
Employee of the Month, 08/01/23, I was given this recognition by the CEO, HR, and Director of Customer Success for my outstanding commitment to the customers and Kennected throughout the ongoing changes of a startup company.
References
- Heather Ford, Former Bridal Rack Manager, 317.772.4818
- Caroline Zoba, Former Director of Customer Success, 317.374.0611
Timeline
Customer Success Account Manager
Kennected
06.2023 - 11.2023
Supply Chain Specialist
Protrans International
09.2022 - 03.2023
Bridal Stylist
Bridal Rack Indy
01.2021 - 03.2022
Registered Behavioral Therapist
Hopebridge Autism Centers
08.2020 - 12.2020
Bachelor's Degree - General Studies
IUPUI
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