Kari Ember Tennant
Mesa,AZ
Summary
Driven professional with extensive experience in both cleaning and management roles, notably at Kneaders Bakery and Café. Excelled in streamlining operations and enhancing customer satisfaction through effective communication and teamwork. Skilled in Microsoft Office and adept at working in fast-paced environments. Demonstrated ability to lift and carry up to 75 pounds, showcasing a blend of physical capability and soft skills to achieve optimal results.
Overview
9
9
years of professional experience
Work History
Maid
Two Maids of Gilbert
05.2024 - Current
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
- Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
- Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
- Worked closely with clients during move-in/move-out processes, ensuring a seamless transition while maintaining cleanliness standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Busser
Sage&Barrel
01.2024 - 05.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Supported team members with additional tasks, promoting a positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.
- Facilitated positive dining experience, greeting guests warmly and assisting with seating arrangements when necessary.
Your Cleaning Crew
Angie Blair
06.2022 - 07.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
Manager
Kneaders Bakery and Café
02.2018 - 06.2022
- Facilitated training sessions for new hires.
- Managed customer satisfaction through the motion of addressing complaints and compensating the customers’ needs when required
- Managed catering and delivery services when requested
- Handle bank deposit and cash handling from safe to registers
- Created and implemented supply and product orders for the shops to maintain products are in stock
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Manager
See’s Candy
12.2021 - 04.2022
- Trained in handling customer complaints and resolving issues to make customer happy
- Knowledgeable in scheduling, timesheets and payroll
- Able to interview and hire on new employees suitable for the job
- Assisted customers/employees in finding/selecting items, and providing additional recommendations
- Stock, order, replenish, and organized inventory with accuracy and efficiency
- Ensuring products had good pull dates and removed items that were past pull
- Managed proper and attractive merchandise display, ensuring strategic placement of products to maximized purchases
- Managed shipment and deliveries by working on supply/candy orders, checking and unloading product in back and out front when needed
- Managed opening and closing paperwork to ensure shop is ready, daily paper work completed, safe balances for each opening and closing procedure
- Re-counting deposits to verify and run to the bank
- Fully train new hires during holiday seasons
- Provided services to seasonal locations when requested
- Provided outstanding customer service from start of interaction to end of sale at the registers
- Made sure the shop team was knowledgeable in everything to maintain customer satisfaction and sales
Sales associate
See’s Candy
10.2015 - 10.2020
- Assisted customers in finding/selection items, and provided additional recommendation
- Stocked, replenished, and organized inventory with accuracy and efficiency
- Ensuring products had good pull dates and removed items that were past pull
- Managed proper and attractive merchandise display, ensuring strategic placement of products to maximized purchases
- Assisted in shipment and deliveries by working on supply/candy orders, checking and unloading product in back and out front when needed
- Assisted in opening and closing paperwork to ensure shop is ready, daily paper work completed, safe balances for each opening and closing procedure
- Assisted in counting deposits and bank runs
- Assisted in training new hires during holiday seasons
- Provided outstand customer service from start of interaction to end of sale at the registers
Assistant General Manager
Kneaders Bakery and Café
07.2019 - 05.2020
- Handled customer complaints via phone and email.
- Created stronger communication with sister locations
- Assisted in labors hours and scheduling to complete shop needs in kitchen area
- Assisted in scheduling to ensure employees where at registers, drive-thru, and to assist customers
- Assisted in the morning start with bakers to ensure tasks are completed before shops are open
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Sales Associate
Kneaders Bakery and Café
12.2017 - 02.2018
- Assisted high number of customers on daily basis
- Managed registers and drive-thru to ensure time management and customer satisfaction
- Recommended seasonal items and items on display based on the customers need
- Maintained cleanliness in kitchen, bread area, and basket area.
- Worked in kitchen for soups, bread and pastries
- Assisted in shipment handling, checking product, and unloading items in correct areas
- Performed opening and closing procedures
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Education
General Associate -
Mesa Community College
Mesa, AZ03.2017
Graduated -
Desert Ridge High School
Mesa, AZ05.2014
Skills
- Microsoft Office Proficiency
- Point-of-Sale Software Expertise
- Efficiently Navigate Fast-Paced Environments
- Strength in Load Handling
- Strong Interpersonal Skills
- Housekeeping
- Home security awareness
- Polite communication
- Health and safety compliance
- Bed making mastery
- Childcare experience
- Waste disposal
- Ceiling fan cleaning
- Mopping and sweeping
- Carpet cleaning
- Deep cleaning expertise
- Cleaning techniques
- Allergy awareness
- Cleaning methods
- Upholstery care
- Cleaning light fixtures
- Commercial and residential cleaning
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Guest Services
- Flexible Schedule
- Team building
- Professionalism
- Resourcefulness
- Time management abilities
- Inventory Management
- Adaptability
- Problem-solving aptitude
- Basic Repairs
- Self motivated
- Focused and detail-oriented
- Exceptional time management
- Safety guideline adherence
Timeline
Maid
Two Maids of Gilbert
05.2024 - Current
Busser
Sage&Barrel
01.2024 - 05.2024
Your Cleaning Crew
Angie Blair
06.2022 - 07.2023
Manager
See’s Candy
12.2021 - 04.2022
Assistant General Manager
Kneaders Bakery and Café
07.2019 - 05.2020
Manager
Kneaders Bakery and Café
02.2018 - 06.2022
Sales Associate
Kneaders Bakery and Café
12.2017 - 02.2018
Sales associate
See’s Candy
10.2015 - 10.2020
General Associate -
Mesa Community College
Graduated -
Desert Ridge High School
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