Kariena S. Mellor
University Place,WA
Summary
Results-oriented Higher Education Bookstore Manager skilled in merchandising, inventory control, financial management, and vendor relations. Demonstrates strong multitasking and problem-solving abilities while effectively supporting team dynamics and scheduling. Committed to achieving and surpassing goals, fostering student success, and driving long-term store development through innovative solutions.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Bookstore Manager
Clover Park Technical College
Lakewood, WA
10.2017 - Current
- Oversaw $1.8 million in bookstore sales, consistently exceeding Barnes & Noble financial goals by monitoring weekly sales and productivity reports to ensure monthly and yearly profit.
- Achieved positive financial results through efficient budgeting, reconciliation, and execution of initiatives.
- Work with sales analysis reports, monitor profit and loss statements, budgeting and reconciliation, gross margin, payroll, expenses, implement necessary changes when needed.
- Coordinated receivables and payables, shipping and receiving, purchasing, merchandising, and inventory control to support overall operational efficiency.
- Work with multiple vendors in the purchasing of textbooks, general merchandise, and store specific course required materials.
- Create and maintain multiple course required kit items, that are store/department specific. Order and receive kits each quarter while maintaining detailed lists of the above items. Precise communication with vendors for pricing, availability, item changes, ordering, and receiving and compilation of multiple vendor items into 1 kit while maintaining necessary inventory procedures in compliance with company standards.
- Post positions, Interview, Hire, Train, and Supervise 4-6 employees.
- Conducted performance reviews and provided coaching on performance issues for all employees.
- Develop and implement staff schedules weekly while maintaining labor costs.
- Process, package, and ship online orders. Textnet and Mirakl order daily while providing outstanding customer service and cashiering to our in-store customers.
- Maintain positive partnerships with students, staff, faculty, administration, vendors, and the public.
- Coordinate and implement bookstore related policies and procedures.
- Manage cash handling in accordance with store procedures, including opening and closing the store daily.
- Communicate with Clover Park management and Barnes & Noble Regional Manager on a regular basis.
- Ensured compliance with policies set by Barnes & Noble College Booksellers LLC.
- Data entry/use of multiple computer systems including POS, OMS, Peoplesoft, CORE/SIM, TA2, AIP, Textnet, ADP, Binder, and Shelfedge, daily.
- Supervisors: Amelia Grayson, Vice President of Finance & Administration (Clover Park Technical College), Leslie Martin, Regional Manager (Barnes & Noble College Booksellers LLC)
Assistant Manager
Pierce College Bookstore
Puyallup, WA
10.2015 - 10.2017
- Deliver positive financial results through efficient execution of initiatives, budgeting, and reconciliation.
- Achieved positive financial results by executing initiatives, managing budgeting, and overseeing reconciliation.
- Maximize sales by assisting in the operation of a well-maintained bookstore.
- Trained and coached 4-6 booksellers, delegating tasks and following up to ensure timely completion.
- Train and mentor multiple Store Managers and Booksellers within the Barnes & Noble College system.
- Manage the textbook department by maintaining strong organizational skills while efficiently managing multiple projects with periodic interruptions.
- Maximized sales by operating a well-maintained bookstore and enhancing customer engagement.
- Trained and mentored multiple Store Managers and Booksellers within the Barnes & Noble College system.
- Oversaw store operations during the manager's absence to maintain service quality.
- Acquired knowledge of multiple operational systems to enhance store efficiency.
Department Manager
Pierce College Bookstore
Lakewood, WA
09.2012 - 10.2015
- Manage and direct purchasing of $2.9 million in textbooks for the district while strategically reducing returns from 25-30% down to below 10% consistently.
- Maintained sales, ordering, receiving, returning, shipping, merchandising, and inventory control while supervising and training 4-8 employees to ensure operational efficiency.
- Analyze, predict, and plan inventory levels for the district with respect to gross margin, sales, and profitability, maintaining and coordinating quarterly inventory for two campus bookstores.
- Maintain sales, ordering, receiving, returning, shipping, merchandising, inventory control, supervision and training of 4-8 employees.
- Manage and direct purchasing of $2.9 million in textbooks for the district while strategically reducing returns from 25-30% down to below 10% consistently.
- Develop and implement buyback schedules for 12 quarterly buyback sessions each year at 4 campus locations.
- Built strong relationships with students, staff, faculty, administration, and vendors by delivering exceptional communication and customer support.
- Established and maintained partnerships with students, staff, faculty, administration, and vendors, leveraging strong communication skills to enhance customer service.
- Oversaw multiple projects simultaneously to ensure timely completion and adherence to deadlines. with periodic interruptions while remaining focused on detail, accuracy and timeliness.
- Analyzed and planned inventory levels for the district to optimize gross margin and sales by coordinating quarterly inventory for 2 campus bookstores.
- Maintained procedures for receiving, returns, packing, shipping, and pricing of textbooks for 2 campus bookstores.
- Completed daily operational tasks efficiently to meet set deadlines and maintain workflow. with respect to deadlines and timeframes.
- Work with a team providing solid work ethic and high standards while ensuring district goals are met.
- Prepared and initiated all incoming and outgoing deliveries including UPS, FedEx, USPS, and freight companies.
- Managed by Barnes & Noble College Booksellers LLC
- Supervisor: Bobbie Koch, Manager
- Reason For Leaving: Advancement to Assistant Manager at the Puyallup campus.
Education
Associate of Arts degree -
Pierce College
Lakewood, WA 01.2008 - 12.2010
Skills
- Inventory control
- Sales reporting
- Financial planning and reconciliation
- Financial reporting
- Sales forecasting
- Vendor management
- Operations management
- Operational efficiency
- Staff training
- Customer relationship management
Timeline
Bookstore Manager
Clover Park Technical College
10.2017 - Current
Assistant Manager
Pierce College Bookstore
10.2015 - 10.2017
Department Manager
Pierce College Bookstore
09.2012 - 10.2015
Associate of Arts degree -
Pierce College
01.2008 - 12.2010