Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kariesa Sproule

The Dalles

Summary

Dynamic manager with a proven track record at Dutch Bros, excelling in team leadership and operations management. Cultivated a thriving company culture, enhancing employee engagement and performance through targeted development programs. Skilled in conflict resolution and staff training, driving operational success and fostering strong relationships within the team.

Overview

2017
2017
years of professional experience

Work History

Manager

Dutch Bros
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Bartender

Bent River
07.2016 - 01.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Bent River
07.2016 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associates - Business

CGCC
The Dalles, OR

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Sales techniques
  • Schedule preparation
  • Sales management

Timeline

Bartender

Bent River
07.2016 - 01.2017

Server

Bent River
07.2016 - 01.2017

Manager

Dutch Bros

Associates - Business

CGCC

Similar Profiles

CREATE PROFILE
Kariesa Sproule