KARI LEA HILL
Chatsworth,CA
Summary
A passionate go-getter with ten years of e-commerce experience, having trained in a multitude of departments that collectively make an online business successful. Adept in Excel, analyzing sale trends and forecasting inventory needs, and offering innovative solutions to optimize company workflow to reduce costs and maximize efficiency. Extremely detail oriented, articulate with communication, and astute to the needs of others. Looking to leverage acquired skills in a managerial role for an e-commerce company, where hard work will contribute to the success of the team.
Overview
6
6
years of post-secondary education
9
9
years of professional experience
Work History
E-Commerce Manager
VISION IMAGING SUPPLIES, INC
Chatsworth, CA
11.2020 - Current
- Oversees daily operations for e-commerce division, working closely with department managers for support team, marketing, purchasing, & shipping.
- Manages a team of twelve persons, both in-house and globally remote, remaining flexible to communicate at any hour, ensuring their concerns are addressed and resolved.
- Oversees performance of campaigns and other metrics in Google Ads, Amazon, and eBay.
- Uses Google Analytics data to develop new marketing strategies and make edits to the websites, enhancing user experience.
- Assists marketing team with SEO keyword research to optimize product visibility on across all selling channels where the company's brands have a presence.
- Worked closely with marketing manager to develop and introduce e-commerce customer loyalty program and incorporate social media exposure.
- Responsible for hiring new team members (specifically for long-term, project-specific, contract positions).
- Tracks progress of current projects assigned to team, holds meetings, and assigns new tasks as needed.
- Has final say in approving all e-commerce content prior to publishing.
Operations Assistant
VISION IMAGING SUPPLIES, INC.
Chatsworth, CA
05.2018 - 10.2020
- Reported directly to CEO, strategizing and implementing solutions to optimize departmental workflow and reduce overhead cost, while still ensuring the continued growth and success of the company.
- Oversaw transition to newly implemented processes, training staff members accordingly.
- Optimized e-commerce omnichannel strategy by integrating apps with each other, minimizing costs and maximizing profits.
- Continued to monitor performance of Amazon and eBay accounts.
- Updated eBay listings (3000+) to be mobile-friendly.
- Discovered monthly savings of $2600 in eBay listings fees for outdated upgrades no longer needed.
- Redeveloped company SKU naming convention, reducing inventory discrepancies, increasing product management efficiency, and making report sales data easier to analyze.
- Resolved in-house backend and frontend technical issues on e-commerce websites and other programs.
- Maintained a professional, authoritative, and instructive tone when preparing a variety of written communications, reports and documents.
Purchasing Manager
VISION IMAGING SUPPLIES, INC.
Chatsworth, CA
11.2017 - 05.2018
- Reduced labor costs associated with frequent manual inventory counts by implementing a spreadsheet to track inventory movement, followed by an end-of-month audit.
- Ran sales reports to analyze product trends to forecast inventory needs for three to six months at a time.
- Compared costs from multiple vendors, negotiating the price down as low as possible.
- Used Quickbooks to authorize and monitor purchase orders, with a spending limit up to $40,000/3,000 units.
- Collaborated with sales team on the liquidation of stale product.
- Coordinated logistics for import shipments.
Wholesale Account Manager
VISION IMAGING SUPPLIES, INC
Chatsworth, CA
04.2017 - 11.2017
- Primary point of contact for current wholesale accounts, maintaining communication to assess overall satisfaction, resolve complaints and promote new offerings.
- Created spreadsheets using Excel for various types of reporting, including sales reports used monitor company growth and reviewed purchase history per account to identify opportunities of growth.
- Maintained company cashflow and kept accounts current by sending invoices, providing aging reports, and processing payments in Quickbooks.
- Resolved complaints with expert troubleshooting knowledge, offered friendly and efficient service, and handled challenging situations with ease.
Product Manager
VISION IMAGING SUPPLIES, INC
Chatsworth, CA
11.2014 - 04.2017
- Managed product database for omnichannel presence (managed and created new listings for Amazon (1000 listings), 2 eBay accounts (3000+ total listings), 3 BigCommerce sites (1200 products each).
- Analyzed metrics of Amazon & eBay accounts, measuring support and product performance, addressing issues with other team members as needed.
- Set up and managed listing promotions & campaigns in eBay & Amazon.
- Created high quality SEO product descriptions, created & edited product images, branded content, and other digital media for online storefronts, auction sites, and advertising purposes.
- Collaborated with marketing team on new promotions and product releases.
- Reviewed selling costs vs. selling prices, return rates & competitor prices to maintain expected margins and profitability
- Implemented enhanced email marketing strategies, including the use of subscriber list segmentation, dynamic content based on user behavior, and automation rules to send emails triggered by specific user events, increasing revenue on three website domains.
Customer Service Manager
VISION IMAGING SUPPLIES, INC.
Chatsworth, CA
07.2013 - 11.2014
- Introduced higher standards for customer service and increased efficiency by streamlining operations (set up shared inbox for multiple emails accounts and numerous support reps).
- Assumed ownership over team, regularly mentoring associates on performance-oriented strategies and customer service techniques, ensuring exceptional support was always provided
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Resolved escalated customer complaints
Customer Service Representative
VISION IMAGING SUPPLIES, INC.
Chatsworth, CA
11.2011 - 06.2013
- Optimized order fulfillment for an omnichannel presence by implementing Shipstation, replacing multiple backends and locally used programs.
- Resolved escalated complaints (PayPal disputes) and customer claims in eBay & Amazon.
- Responded to website and email inquiries within 24 hours to maintain customer satisfaction and generate positive reviews.
- Used industry guidelines to troubleshoot technical issues.
- Addressed questions or complaints about products, policies or shipping methods, monitored back-orders, and issued replacements and refunds.
Education
Associate of Arts - Liberal Arts And General Studies
Moorpark College
Moorpark College 08.2007 - 01.2010
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA 09.2003 - 06.2007
Skills
Good telephone etiquette
Interpersonal Communication
Customer Service
Multitasking abilities
MS Office
Adaptability
Report preparation
Order fulfillment
Interdepartmental collaboration
Marketing and advertising
Analytics and SEO
Proofreading
Online marketing strategies
Market Analysis
Database Management
Operations management
Computer proficiency
Accomplishments
- User [Draw your reader in with an engaging abstract.
- It is typically a short summary of the document.
- When you’re ready to add your content, just click here and start typing.] [Document title] [Document subtitle] “Jill of all Trades” e-Commerce Manager, CONTACT, Vision Imaging Supplies, Inc.
- Chatsworth, CA (November 2011 – Present) Vision Imaging Supplies, Inc.
- Chatsworth, CA (November 2011 – Present) 2015 CREATIVE CLOUD ILLUSTRATOR & PHOTOSHOP Pierce College - Woodland Hills, CA e-Commerce Manager (November 2020 - Current) e-Commerce Manager (November 2020 - Current).
- Oversees daily operations for e-commerce division, working closely with department managers for support team, marketing, purchasing, & shipping.
- Actively manages ads/campaigns, listing status, and other performance metrics for Amazon & eBay accounts, delegating tasks to others (as needed).
- Responsible for a team of 12 people, comprised of domestic & international remote workers, and in-house staff.
- Hires new team members (mostly long-term contract positions, project specific).
- Approves final content before launching (marketing creatives, new product, etc.).
- Tracks team members progress on current projects, assigning new tasks as needed.
- Assists wherever extra hands are needed.
Timeline
E-Commerce Manager
VISION IMAGING SUPPLIES, INC
11.2020 - Current
Operations Assistant
VISION IMAGING SUPPLIES, INC.
05.2018 - 10.2020
Purchasing Manager
VISION IMAGING SUPPLIES, INC.
11.2017 - 05.2018
Wholesale Account Manager
VISION IMAGING SUPPLIES, INC
04.2017 - 11.2017
Product Manager
VISION IMAGING SUPPLIES, INC
11.2014 - 04.2017
Customer Service Manager
VISION IMAGING SUPPLIES, INC.
07.2013 - 11.2014
Customer Service Representative
VISION IMAGING SUPPLIES, INC.
11.2011 - 06.2013
Associate of Arts - Liberal Arts And General Studies
Moorpark College
08.2007 - 01.2010
High School Diploma -
Chatsworth Charter High School
09.2003 - 06.2007