Summary
Overview
Work History
Education
Skills
Certificationstraining
References
Timeline
Generic

KARILYN A. JOHNSON

Naples,FL

Summary

Experienced and dedicated Client Service Associate known for exceptional organizational skills. Proven ability to work effectively with diverse customers. Seeking a role where hard work is valued. Thrives in fast-paced environments and excels at adapting to last-minute changes. Consistently delivers high-quality work under pressure, earning accolades from supervisors. Committed to meeting company needs through efficient and organized practices. Brings valuable skills in managing pressure and navigating new challenges to enhance the organizational brand.

Overview

25
25
years of professional experience

Work History

Call Center Representative

Liveops
Naples, Forida
05.2023 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Flex Driver

Amazon
Naples, FL
11.2022 - Current
  • Provided excellent customer service by responding promptly to inquiries and feedback.
  • Kept accurate records of trips, including mileage, fuel costs, repair expenses.
  • Delivered goods and services to customers on time and in excellent condition.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Adhered strictly to company policies and procedures related to customer service standards.
  • Demonstrated professionalism and positive attitude in customer interactions.

Refund and Membership Associate / Trainer

Costco
Naples, FL
10.2012 - Current
  • Trains new employees on all facets of job operations and oversees performance
  • Demonstrates skills as leader, delegate, and effective communicator
  • Troubleshoots transaction issues for returns, customer issues, etc
  • Handles high volume of money, daily deposits, and balances cash drawers and safe daily
  • Orders merchandise and handles receiving/display of products
  • Monitors checkout stations to ensuring adequate cash available and necessary staffing
  • Integrated new register functions and ensured full comprehension of staff
  • Records financial transactions and performs account reconciliations.

Cashier Associate/ Trainer/Retail Keyholder

Toys R Us
Naples, FL
10.2010 - 10.2012
  • Trained newly hired employees in customer service practices
  • Respond to customers’ complaints and resolve their issues
  • Maintain periodic sales reports and spreadsheets
  • Maintain knowledge of store inventory and sales activities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained a safe and secure environment within the store.
  • Resolved customer complaints in a timely manner.
  • Performed daily cash management duties including deposits, audits.

Paraprofessional / Special Education

New York City Department of Education
05.1999 - 09.2008
  • Developed multisensory lesson plans that increase student performance and love of learning
  • Assisted teachers in daily activities and projects
  • Greeted parents and discussed their children’s progress each day to promote communication between teachers and families
  • Planned and organized picnics, sports events, plays and fund-raising programs
  • Took care of the class room settings and management
  • Maintained and submitted students’ records to the principal
  • Participated in staff meetings and forwarded views in improving school results
  • Assessed students’ progress and performed clerical duties.

Education

Bachelor's Degree - Sociology / History

SUNY Empire
01.2008

M. S. - Education

Capella University

Skills

  • Impressive People Skills
  • Extensive Management Skills
  • Skilled Problem Solver
  • Creative Marketing Ideas
  • Train / Supervise Strong Staff
  • Adaptable / Dedicated
  • Windows / Mac OSX
  • MS Word
  • Excel
  • PowerPoint
  • Access
  • Internet Research
  • Complaint resolution
  • Quality Assurance
  • Client Support Expertise
  • Customer Relationship Management
  • Customer Support
  • Professional phone voice

Certificationstraining

  • CPR / First Aid Safety
  • OSHA
  • AED
  • EPI – PEN
  • AIDS / HIV
  • Behavior Modification
  • Special Health Care
  • Early Screening Intervention
  • School Violence Prevention and Intervention

References

References available upon request.

Timeline

Call Center Representative

Liveops
05.2023 - Current

Flex Driver

Amazon
11.2022 - Current

Refund and Membership Associate / Trainer

Costco
10.2012 - Current

Cashier Associate/ Trainer/Retail Keyholder

Toys R Us
10.2010 - 10.2012

Paraprofessional / Special Education

New York City Department of Education
05.1999 - 09.2008

Bachelor's Degree - Sociology / History

SUNY Empire

M. S. - Education

Capella University

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KARILYN A. JOHNSON