Karim Allam
WOODBRIDGE,VA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Rite Way Shipping, Inc.
01.2020 - Current
- Introduced scheduled targeted email marketing programs
- Focused on increasing brand awareness and increasing site traffic and phone calls
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
Account Client Success Manager
Pro Branding LLC
01.2017 - 01.2020
- Worked to please the client and achieve100% client satisfaction
- Successfully served as a marketing consultant for15 local businesses providing marketing support, business development strategies, and digital services
- Identified trends to establish unique marketing tactics and strategies to match each client’s needs
- Successfully improved the user experience and design for 20 client websites
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Front Desk Customer Service & Fitness Attendant
WTS International
03.2015 - 06.2018
- Welcomed guests and explained programs and activities
- Answered phone calls, gave information to callers, or transferred calls to designated individuals
- Sold the different personal training packages and different fitness classes
- Maintained cleanliness of fitness facility to ensure welcoming environment for all members.
- Assisted gym members with equipment usage to promote safe exercise practices.
- Provided excellent customer service by addressing member inquiries and concerns promptly.
- Conducted regular equipment checks for maintenance to ensure optimal performance.
- Improved member satisfaction by offering personalized assistance during workouts.
- Supported front desk operations by managing member check-ins and registrations.
- Enhanced safety by enforcing gym rules and monitoring member activities.
- Guided new members through facility tours to familiarize them with available amenities.
- Delivered exceptional customer care by responding to feedback and suggestions.
Customer Success Manager Intern
Big Swift Kick
01.2016 - 06.2016
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
Education
Bachelor of Arts - Communication, Public Relations, Business Administration
George Mason University
Fairfax, VA01.2018
Skills
- Customer account management
- Customer relationship management
- Onboarding and orientation
- Customer retention
- Customer relations
- Customer service
- Strategic communications
- Negotiation
- Business development
- Strategic planning
Accomplishments
- Increased the amount of sales of all my clients' accounts by 50% or more.
Hobbies and Interests
Snorkeling, Hiking, Working out, Squash, Cooking, Fishing, Swimming, Business shows
Languages
Arabic
Native or Bilingual
French
Limited Working
Timeline
Customer Success Manager
Rite Way Shipping, Inc.
01.2020 - Current
Account Client Success Manager
Pro Branding LLC
01.2017 - 01.2020
Customer Success Manager Intern
Big Swift Kick
01.2016 - 06.2016
Front Desk Customer Service & Fitness Attendant
WTS International
03.2015 - 06.2018
Bachelor of Arts - Communication, Public Relations, Business Administration
George Mason University
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