Karim Basyouny
Petals Weddings
Scottsdale,AZ
7
years of professional experience
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Work History
Technical Support Analyst
1 Year 5 Months- Diagnosed system malfunctions and implemented effective solutions promptly.
- Provided technical assistance for software and hardware issues to clients.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
- Responded promptly to helpdesk requests from customers regarding their technical queries or concerns.
- Documented support interactions and maintained accurate records in a ticketing system.
- Enhanced customer satisfaction by delivering timely and effective support services.
- Installed, configured, tested, maintained, monitored, and troubleshooting operating systems (Virtual Private Network (VPN), Citrix, AWS, Avaya Workplace / Avaya One Agent), application software, hardware devices, printers, scanners.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Conducted training sessions for end-users on new software applications.
- Assisted in the development of user guides and technical documentation.
Event Coordinator
7 Years 1 Month- Collaborated with clients to understand their vision and preferences for events.
- Collaborated with clients to customize events according to their vision and requirements, enhancing overall satisfaction.
- Cultivated vendor relationships and negotiated contracts for wedding services to ensure quality and reliability.
- Oversaw budgets and monitored expenses to maintain financial integrity and alignment with client objectives.
- Organized logistics for ceremonies and receptions, ensuring smooth execution.
- Developed event timelines and schedules to guide planning activities.
- Facilitated communication between clients, vendors, and team members on-site.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
Education
Bachelor of Science - Materials Engineering
Skills
Technical troubleshooting
Remote support
Report generation
Problem solving
Decision-making
Customer service
Attention to detail
Time management
Team collaboration
Effective communication
Timeline
Technical Support Analyst
Capgemini
07.2023 - 12.2024Read More
Event Coordinator
Petals Weddings
07.2019 - 08.2026Read More
Ain Shams University
Bachelor of Science from Materials Engineering
Read More