Karim El Katat
Frisco,TX
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Quality Control Inspector
QLS
Frisco, TX
11.2021 - Current
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Inspected and repaired products to meet project expectations.
- Used [Tool] and [Type] gauges to conduct physical and visual inspections.
Food Delivery Driver
DoorDash
Frisco, TX
06.2021 - Current
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Collected tips from customers through hands-free electronic methods.
- Documented time of delivery to record completion of order.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Planned and followed efficient routes using physical maps and GPS applications.
- Maintained vehicle according to company and state safety requirements.
- Trained new staff in food delivery, money handling and customer service processes.
- Delivered fresh food to customers across local area.
- Recorded weekly hours and mileage for accurate payment.
RUNNER
Whataburger
Frisco, TX
11.2019 - 04.2021
- Greeted customers and employees pleasantly and maintained upbeat demeanor.
- Collected food and quickly delivered to customers' tables.
- Engaged inventory control skills to keep careful eye on supplies.
- Brought condiments, extra napkins and other items at request of customers or servers.
- Followed servers' table map to deliver food to correct customers.
- Logged information for each drop-off and pick-up.
- Refilled drinks and bread baskets frequently for guests.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Completed final preparations of dishes and quickly delivered items to customers.
- Responded quickly to customer concerns and escalated major issues to management.
Host
Main Street bistro and bakery
Frisco , TX
08.2019 - 11.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Offered preferred tables and other special accommodations to VIP customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Education
High School Diploma -
Centennial High School
Frisco05.2020
Associate of Arts -
Collin College
Frisco05.2022
Skills
- Production experience
- Inspection procedures
- Sampling protocols
- Training and mentorship
- Safety procedures
- Quality control
- Reporting and analysis
- Product testing
- Working collaboratively
- Active listening
- Customer service
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Limited
Spanish
Elementary
Timeline
Quality Control Inspector
QLS
11.2021 - Current
Food Delivery Driver
DoorDash
06.2021 - Current
RUNNER
Whataburger
11.2019 - 04.2021
Host
Main Street bistro and bakery
08.2019 - 11.2019
High School Diploma -
Centennial High School
Associate of Arts -
Collin College
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