Karim Hamady
Fremont,California
Summary
Sales development representative with a proven track record of driving results and achieving targets. Demonstrated leadership and planning skills, complemented by strong problem-solving abilities. Recognized for meticulous attention to detail and a strong work ethic throughout a successful career in sales.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Canopy Connect
Fremont, California
08.2025 - Current
- Executed cold calls, social media outreach, and digital strategies to acquire customers.
- Generated 35 to 50 qualified demos monthly through over 100 daily outbound communications.
- Developed email and calling scripts, enhancing outreach effectiveness and efficiency.
- Assisted in organizing webinars and events to promote company offerings.
- Trained new team members on sales processes and best practices for outreach.
- Utilized CRM tools to track and manage sales pipeline efficiently.
Specialist
Apple Inc
Santa Clara, CA
07.2022 - 07.2025
- Provided top-tier customer service by aligning with customers and finding tailored solutions through utilizing my product expertise.
- Held a perfect NPS of 100 over multiple quarters.
- Exceeded AppleCare attached goal of 60 percent for several quarters.
- Facilitated one-to-many customer interactions with care and efficiency.
- Assisted new team members with learning and growth by being a resource of information and best practices.
- Led teams of seven+ team members for store closing to ensure proper standards were met.
Customer Service Representative/Data Entry
Q'Apel Medical Inc
Fremont, CA
07.2021 - 07.2022
- Processed purchase orders while managing and updating inventory for a medical device manufacturer start-up.
- Followed tight quality standards and systems.
- Ensured customer satisfaction and on schedule order fulfillment.
Leadership Counselor
Rotary Youth Leadership Award Camp
Fremont, CA
06.2018 - 06.2021
- Responsible for facilitating growth and teaching leadership qualities while creating a safe environment for a diverse group of 30+ adolescents.
- Planned and maintained agenda and coordinated with 40+ person team.
Education
Bachelors of Science - Finance
San Francisco State University
05-2025
Associate of Arts - Business Administration
Ohlone College
05-2021
Skills
- Effective communication
- Team collaboration
- Customer profiling
- Performance-driven
- Outstanding customer service
- Goal-driven sales
- Problem solving
- Task prioritization
- Active listening
- Critical thinking
Languages
Arabic
Professional
Spanish
Limited
Timeline
Sales Development Representative
Canopy Connect
08.2025 - Current
Specialist
Apple Inc
07.2022 - 07.2025
Customer Service Representative/Data Entry
Q'Apel Medical Inc
07.2021 - 07.2022
Leadership Counselor
Rotary Youth Leadership Award Camp
06.2018 - 06.2021
Bachelors of Science - Finance
San Francisco State University
Associate of Arts - Business Administration
Ohlone College