Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karim Hanna

5841 SW 58th Terrace, Miami,FL

Summary

Extensive Customer Engineering experience with business consultancy and technical expertise.

I lead a team of GCP Customer Engineers at SADA -Google's premier Global partner - to identify and qualify business opportunities, understand key customer technical objections and develop a strategy to resolve technical blockers.

Experience in Infrastructure modernization, data migration providing GCP solutions that meet customers business challenges.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

East Region Google Customer Engineering Manager

SADA Systems
Miami, FL
02.2024 - Current
  • Managing GCP Customer Engineers in NY, New England, Mid-Atlantic and SouthEast for Enterprise accounts
  • Growing and expanding GCP presence in the East region

Google Customer Engineering Manager

SADA Systems
Miami, FL
01.2022 - 01.2024

Key Achievements

  • Built and cultivated a dedicated team of Customer Engineers.
  • Focusing on helping customers adopt the best of Google's technologies and processes, including modernizing legacy infrastructure & applications through the use of cloud-native capabilities and SRE practices, migrating enterprise data services to serverless & fully managed platforms that drive actionable insights, and helping them to create new business value through the adoption of Google's Al & ML
  • Developed SADA Go-To-Market strategy
  • Successfully onboarded 60 Cloud-Native customers to SADA.
  • Established and maintained a strong alliance with Google Cloud's leadership team.

Google Customer Engineer

SADA Systems
Miami, FL
10.2020 - 01.2022

Key Achievements

  • Led SADA's most substantial deal to date, for Digital Turbine by collaborating with FinOps, Google account team and Change Management team to build Digital Transformation strategy that meets the customer's business and technical objectives
  • Received SADA Google Customer Engineer of the Year award
  • Managed key accounts across North, South Central, and Southeast regions
  • Provided enterprise infrastructure/cloud modernization expertise to support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work
  • Contributed to coaching and mentoring incoming CEs, fostering their growth within the team

Enterprise Systems Engineer

Dell Technologies
Miami, FL
01.2015 - 10.2020

Key Achievements :

  • Assisted the sales team to develop and implement new account penetration strategies and introduce our solutions that meet customer challenges .
  • Qualified sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
  • Presented and marketed the design and value of a Dell solution and business case to executives and C level and connected it with business outcome.
  • Managed to increase under-pen accounts penetration and sales revenue by $30 million.
  • Worked on a complex proof of concept for a large Cruise Line .

Implementation Specialist

Dell Technologies
Miami, FL
01.2013 - 01.2015

Key Achievements:

Guided and supervised more than 600 remote and on-site design and implementation projects for Dell's global clientele. These engagements encompassed technical planning, design review, and the development of implementation configuration files.

Network Engineer

Orange Business Services
01.2012 - 01.2013

Key Achievements:

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Faculty of Engineering, Alexandria University
01-2012

Skills

  • Google Cloud
  • Customer-Obsessed
  • Digital Sales
  • Professional Services
  • Technical Selling
  • Engineering Leadership
  • Relationship Building
  • Emotion Intelligence
  • Cross-functional collaboration
  • Change Management
  • Servant Leadership
  • Speaks French & German

Certification

  • Leadership & Management Certificate by Valar
  • Google Cloud Professional Cloud Architect
  • Big Data - MIT Professional Education
  • Working on Google Cloud Machine Learning certification
  • DELLEMC Cloud Infrastructure Planning and Design
  • DELLEMC Information Storage Management
  • VMware Certified Professional Data Center Virtualization
  • VMware vSphere 6.7 Foundations
  • ITIL v3 Foundation
  • Lean Six Sigma - Yellow Belt

Timeline

East Region Google Customer Engineering Manager

SADA Systems
02.2024 - Current

Google Customer Engineering Manager

SADA Systems
01.2022 - 01.2024

Google Customer Engineer

SADA Systems
10.2020 - 01.2022

Enterprise Systems Engineer

Dell Technologies
01.2015 - 10.2020

Implementation Specialist

Dell Technologies
01.2013 - 01.2015

Network Engineer

Orange Business Services
01.2012 - 01.2013

Faculty of Engineering, Alexandria University
  • Leadership & Management Certificate by Valar
  • Google Cloud Professional Cloud Architect
  • Big Data - MIT Professional Education
  • Working on Google Cloud Machine Learning certification
  • DELLEMC Cloud Infrastructure Planning and Design
  • DELLEMC Information Storage Management
  • VMware Certified Professional Data Center Virtualization
  • VMware vSphere 6.7 Foundations
  • ITIL v3 Foundation
  • Lean Six Sigma - Yellow Belt
Karim Hanna