Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Karim Marcano De Padron

Herriman,UT

Summary

Dynamic professional with a strong background in customer service and operations training at PJ CHILE SPA. Proven ability to enhance customer experiences through effective problem-solving and teamwork. Skilled in developing training programs and maintaining high standards of quality and efficiency. Committed to fostering positive relationships and driving operational success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

30
30
years of professional experience
1
1
Certification

Work History

Cashier and Shift Manager

Teriyaki Grill
11.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced at shift end.
  • Assisted customers with menu selections and special requests.
  • Implemented best practices for food safety and hygiene standards.
  • Enhanced customer experience through friendly and attentive service.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Collaborated with team members to streamline operations during peak hours.
  • Used POS system to enter orders, process payments and issue receipts.

Operations Trainer

PJ CHILE SPA
03.2018 - 04.2023
  • Led training projects, process standardization, and development of international manuals.
  • Responsible for coordinating corporate training, supervising teams, and ensuring compliance with quality standards.
  • Developed and delivered training programs to enhance operational efficiency across teams.
  • Facilitated onboarding sessions to ensure new employees grasp essential operational protocols.
  • Mentored junior trainers, fostering a culture of knowledge sharing and professional growth.
  • Streamlined training materials, ensuring alignment with company standards and operational goals.
  • Conducted regular evaluations of staff performance to identify areas for further development.
  • Contributed to cost savings through the identification of inefficiencies within current processes and recommending appropriate solutions.

Restaurant Team Member

PJ CHILE SPA (Papa John´s Chile)
01.2017 - 03.2018
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Operated point-of-sale systems, accurately processing transactions and managing cash flow.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
  • Started in operations, assisting with costumer service, inventory control, and compliance with internal procedures.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Event Planner

Agencia De Festejos Princesita C.A
08.1995 - 10.2016
  • Led event coordination for diverse celebrations, ensuring seamless execution and client satisfaction.
  • Developed and implemented innovative themes, enhancing guest experience at events.
  • Collaborated with vendors to secure competitive pricing and high-quality services for events.
  • Managed budgets and timelines, ensuring efficient resource allocation throughout planning processes.
  • Coordinated logistics for diverse events, ensuring seamless execution and client satisfaction.
  • Managed vendor relationships, negotiating contracts to secure optimal services and pricing.
  • Oversaw event budgets, implementing cost-saving measures while maintaining high-quality standards.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.


Education

Técnico Superior Universitario - Administración, Mención Asistencia Gerencial

Instituto Universitario Monseñor De Taavera
Cabimas- Estado Zulia, Venezuela
01-1997

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Teamwork and collaboration
  • Problem Solving
  • Multitasking
  • Attention to detail
  • Computer skills
  • Friendly, positive attitude
  • Flexible and adaptable
  • Decision-Making

Accomplishments

As an Operations Trainer at PJ CHILE SPA, I led the creation and development of the Operations Training Manual project for several countries—Chile, Costa Rica, Panama, Guatemala, Spain, Portugal, and the United Kingdom—which is currently being used to train the entire corporation's staff.
I earned recognition as Trainer of the Year in 2022.
I received numerous praise from supervisors for my teamwork, mentoring, and leadership skills.
I helped make important decisions for new product launches alongside the marketing team and operations managers.
As an event decorator in my home country of Venezuela, my company was the number one in the region for over 20 years, providing wedding decorations, and for 15 years, corporate events year-round.

Certification

Certificado en Excel

Certificado en Ingles Cevaz Zulia- Venezuela año 1998

Certificados en Arte con globos



Languages

English
Professional Working
Spanish
Native or Bilingual

Interests

Me encanta cocinar para mi familia y amigos Me gusta viajar y conocer nuevas ciudades, pasar tiempo de calidad con mi familia, crear y decorar espacios


Timeline

Cashier and Shift Manager

Teriyaki Grill
11.2023 - Current

Operations Trainer

PJ CHILE SPA
03.2018 - 04.2023

Restaurant Team Member

PJ CHILE SPA (Papa John´s Chile)
01.2017 - 03.2018

Event Planner

Agencia De Festejos Princesita C.A
08.1995 - 10.2016

Técnico Superior Universitario - Administración, Mención Asistencia Gerencial

Instituto Universitario Monseñor De Taavera

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