Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karim Mohamed

West Babylon,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Service Advisor

Nissan of Huntington
Huntington Station, New York
04.2025 - 07.2025
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Maintained records of customer interactions and transactions.
  • Prepared invoices for services rendered and collected payments from customers.

Service Advisor

East Hills Auto Group
Sayville, NY
05.2024 - 04.2025
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Greeted customers and addressed their needs in a professional manner.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Maintained records of customer interactions and transactions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Service Advisor

Acura
Bayshore, NY
10.2022 - 02.2024
  • Handled telephone inquiries regarding appointments and work in process.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Recommended additional, useful services to customers to increase overall sales.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Excelled in exceeding daily credit card application goals.
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

Microsoft Office ( Word, Excel, Power Point) - Computer information Technology, Math and English

Lindenhurst High School
06.2012

Skills

  • Data Entry
  • Computer Skills
  • People Skills
  • Active Listening
  • Critical Thinking
  • Service Recommendations
  • Attention to Detail
  • Performance Goals
  • Listening Skills
  • Customer Service
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Service Estimates

References

  • James Rebecci - Master Technician - (631) 827-4884
  • Chris Quattrock - Service Advisor - (347) 829-2460
  • Santiago Camacho - Service Advisor - (631) 987-6213

Timeline

Service Advisor

Nissan of Huntington
04.2025 - 07.2025

Service Advisor

East Hills Auto Group
05.2024 - 04.2025

Service Advisor

Acura
10.2022 - 02.2024

Microsoft Office ( Word, Excel, Power Point) - Computer information Technology, Math and English

Lindenhurst High School

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