Karim Mouwafy
Dearborn
Summary
Highly adaptable and dedicated professional seeking a full-time position in line with qualifications. Experienced in customer service, operations, and sales. Well-suited for fast-paced work environments. Please refer to the enclosed CV for a comprehensive understanding of capabilities and experience.
Overview
20
20
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Senior Condo Communication Specialist
Rocket Mortgage
01.2021 - Current
- Access various resources to obtain necessary documentation
- Communicate with vendors to order necessary items
- Communicate clearly with all parties on updates and necessary conditions
- Find potential solutions using available resources
- Work with urgency on priority items
- Consistently meet minimum production goal numbers and quality metrics
- Understand how the different teams in the mortgage process impact the client experience and can change communication tactics based on the information received
Automotive Sales Consultant
Rocket Auto
07.2019 - 01.2021
- Sell vehicles in a fast-paced, high-energy environment
- Answer and convert a high volume of inbound and outbound phone calls
- Guide clients through a remote, online car buying process via phone and email
- Match clients with the appropriate vehicle and products to meet their needs
- Persuade clients to purchase additional back-end finance and insurance products
- Structure loans and financing for clients
Furniture Sales Consultant
Bob’s Discount Furniture
08.2018 - 07.2019
- Recommend products based on customer needs and desires, answer questions regarding products
- Maintain a knowledge of sales, promotions, store policies, and security practices
- Calculate furniture prices according with different offers and discounts
- Assist customers with choosing decorative home décor and furnishings
- Explain special financing plans, delivery procedures, and warranties to customers
- Operate computers and tablets to itemize and total customer purchases
Furniture Sales Consultant
Value City Furniture
08.2017 - 08.2018
- Recommend products based on customer needs and desires, answer questions regarding products
- Maintain a knowledge of sales, promotions, store policies, and security practices
- Calculate furniture prices according with different offers and discounts
- Assist customers with choosing decorative home décor and furnishings
- Explain special financing plans, delivery procedures, and warranties to customers
Operations Manager
Orange Business Services
06.2015 - 06.2017
- Company Overview: (France)
- Leading Team members
- Planning, assigning and monitoring work tasks for optimum team efficiency
- Performing quarterly staff performance evaluations
- Identifying and address development needs
- Developing staff training programs and reference manuals
- Formulating and implementing customer service policies and procedures
- Determining customer service requirements through surveys & direct feedback from the customer
- Analyzing data to identify strategies for improvement of service and productivity
- Ensuring the consistent achievement of customer service levels and standards
- Resolving escalated customer service issues
- (France)
Operations Manager
Orange Business Services
12.2012 - 06.2015
- Company Overview: (Egypt)
- Leading Team members
- Planning, assigning and monitoring work tasks for optimum team efficiency
- Performing quarterly staff performance evaluations
- Identifying and address development needs
- Developing staff training programs and reference manuals
- Formulating and implementing customer service policies and procedures
- Determining customer service requirements through surveys & direct feedback from the customer
- Analyzing data to identify strategies for improvement of service and productivity
- Ensuring the consistent achievement of customer service levels and standards
- Resolving escalated customer service issues
- (Egypt)
Customer Service & Operations Specialist
Orange Business Services
07.2008 - 12.2012
- Providing a professional first technical point of contact for the customer
- Providing updates as needed to the customer in order to meet performance objectives
- Ensuring cases are allocated to the most appropriate ‘next step’ as part of the case flow process
- Performing technical escalations in line with company procedure
- Monitoring systems, customer networks and products, and deal with alerts and events as appropriate
- Liaising and referring issues to correct/relevant entities e.g., other GCSC’s, PTT, IOC and other Vendors as appropriate
Project Coordinator
International Human Resources Development Company
10.2004 - 06.2008
- Company Overview: Petroleum consultancy
- Ensuring that projects are run in compliance with the Organization’s requirements
- Providing guidance to project teams
- Tracking & reporting overall progress
- Co-ordinating project resources such as people, information, rooms and equipment
- Organizing travel arrangements and related accommodation for management and project staff and any other project related arrangements that are required
- Petroleum consultancy
Education
B.Sc. - Maritime Transport & Logistics, Economics and Business Administration
Arab Academy for Science & Technology & Maritime Transport
01.1999 - 01.2003
Secondary Preparatory, Primary, and KG. - undefined
College Saint – Marc
01.1986 - 01.1998
Skills
Verbal communication
Teamwork
Customer service
Team management
Multitasking Abilities
Time management abilities
Active listening
Personal Information
Relocation: Flexible
Timeline
Senior Condo Communication Specialist
Rocket Mortgage
01.2021 - Current
Automotive Sales Consultant
Rocket Auto
07.2019 - 01.2021
Furniture Sales Consultant
Bob’s Discount Furniture
08.2018 - 07.2019
Furniture Sales Consultant
Value City Furniture
08.2017 - 08.2018
Operations Manager
Orange Business Services
06.2015 - 06.2017
Operations Manager
Orange Business Services
12.2012 - 06.2015
Customer Service & Operations Specialist
Orange Business Services
07.2008 - 12.2012
Project Coordinator
International Human Resources Development Company
10.2004 - 06.2008
B.Sc. - Maritime Transport & Logistics, Economics and Business Administration
Arab Academy for Science & Technology & Maritime Transport
01.1999 - 01.2003
Secondary Preparatory, Primary, and KG. - undefined
College Saint – Marc
01.1986 - 01.1998
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