Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Karim Sharkawi

Dubai

Summary

A seasoned Engagement Manager and certified Lean Six Sigma Champion with broad experience leading high profile projects, multidisciplinary resources and procurement optimization,

Managing full lifecycle from bid to deliver in compliance with best practice, cost savings, customer satisfaction and continuous improvement with an excellent track record of outstanding results.

Proven expertise translating technical requirements and managing e2e projects across multinational teams throughout the UK, USA, Middle East & Africa, this objective-orientated leader drives improvements through processes, systems, services, organizational change, and contract and supplier management. Demonstrating a natural ability to balance stakeholder expectations both internal and external, budgets, project & technical risks across several verticals including, Public Sector, Real Estate, Health Care, Retail, Telecom & FSI to drive sales closure & deliver demanding projects to achieve corporate & regional objectives, with the energy, influence and vision to add significant value to a forward thinking dynamic organization seeking bespoke yet sustainable results.

Offering strong interpersonal skills and passion for client satisfaction, eager to learn and grow in dynamic environment. Brings willingness to understand client needs and utilizes effective communication and problem-solving abilities. Ready to use and develop relationship-building and customer service skills in Relationship Manager role.

Developed skills in client relationship management within fast-paced environment, capable of understanding and addressing client needs effectively. Demonstrated ability to communicate clearly, solve problems, and foster client trust and satisfaction. Looking to transition into new field, leveraging these transferrable skills to drive success and growth.

Overview

13
13
years of professional experience

Work History

Principal Engagement Manager

Sprinklr
11.2020 - Current
  • Liaising weekly with Sales teams to forecast and prioritize Services work based on Sales pipeline and to ensure an accurate estimation of the level of effort for the enablement team to fulfill their task
  • Collaborating with customers to understand business readiness for adopting Sprinklr and to analyze current state of company (organizational structure, business priorities, experience in social software, etc.)
  • Aligning Sales and Services for a seamless transition after signature, estimating scope, cost and time for Sprinklr implementations, and drafting, editing, and coordinating approvals for Statements of Work
  • Main point of contact for projects in the Middle East and Africa region, managing client expectations throughout the entire project lifecycle and providing strategic advice on Sprinklr adoption and rollout
  • Building relationships with customer champions to generate trust in both the Sprinklr platform and partnership and creating and managing Change Orders with customers when needed
  • Coordinating meetings and keep strong communication with customers, escalating product related issues to the appropriate teams for resolution, and maintaining focus on the overall customer journey
  • Awarded 'Engagement Manager of year' for APAC region in January 2020 & 2022
  • Received 'Presidents Club' award for contribution to the region during 2019
  • Throughout my tenure I have brought in more than $15m in revenue
  • From both public and private sector accounts
  • Consistently maintained the lowest discount rate and the highest attached rate globally from 2022 onwards

Lead Project Manager

Sprinklr
01.2019 - 10.2020
  • Responsible for regional project management activities for all customers with project scopes of varying complexities, maintaining scope, schedule, and budget
  • Stakeholder Collaboration: Collaborate with cross-functional teams to define project scope, objectives, and technical requirements, ensuring alignment with organizational goals
  • Resource Management: Effectively manage internal and external resources, including third-party vendors, to optimize project outcomes
  • Project Planning: Develop comprehensive project plans, defining tasks, timelines, and milestones to ensure on-time delivery and adherence to project scope
  • Risk Management: Proactively identify and manage project risks, implementing strategies to minimize potential issues and ensure project success
  • Client Interaction: Engage with clients to gather requirements, provide regular updates, and address any concerns, fostering strong client relationships
  • Documentation: Create and maintain detailed project documentation, including plans, progress reports, and post-implementation assessments
  • Quality Assurance: Implement robust quality assurance measures to guarantee the delivery of high-quality CCaaS solutions that meet or exceed client expectations
  • Budget Oversight: Monitor project budgets, controlling costs, and making data-driven adjustments to meet financial objectives
  • Continuous Improvement: Foster a culture of continuous improvement, leveraging feedback and lessons learned to enhance project management processes and outcomes
  • Team Collaboration: Foster a collaborative team environment, delegating tasks based on team members' strengths and providing mentorship to junior staff
  • Training and Development: Stay abreast of industry trends, attend relevant conferences and training sessions to enhance professional proficiency
  • Successfully delivered all of my project within the scoped budgets
  • Lead the entire services operations in Dubai office including Project Management, Implementation Services and Managed Services
  • Established the services engagement process in MEA

Migration Manager

EMC Corporation
04.2018 - 12.2018
  • Dedicated to VIP Account (Global Multinational Bank with HQ in UK). Leading planning and executing the migration of +6k hosts from legacy VMAX2 to new VMAX AFA

Project Manager

EMC Corporation
04.2016 - 04.2018
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Prepared detailed project plans for client engagements using project management methodologies and created and managed an appropriate team with common goals and milestones; member of the Lean Six Sigma Committee, Cairo office
  • Reviewed and validated statements of work (SOW), defined schedule, resource, cost and tasks, and established project governance to manage and deliver activities on time, within budget
  • Coordinated with EMC staff and partner resources, working with resource management on staffing, and ensured a strong and seamless relationship by maintaining project communications to key stakeholders
  • Controlled financial compliance, producing regular forecasts on revenues and resource utilization, and managed the cost budget and the impact of change requests on the cost budget
  • Led quality assurance to ensure project delivery, ensuring resolution of deviations in full, and participated in customer discussions on budget, risk and change impacts in line with company policies
  • Achieved more than 60% of employees certified as Yellow Belt by driving LSS methodology adoption across the company
  • Received an award for high performance in handling one of the most challenging customer for EMC

Resource Manager

EMC Corporation
01.2012 - 03.2016
  • Led efficient resource management in the region through assignment prioritizing and resource allocation, and managed time/cost performance across the region, ensuring compliance and target delivery
  • Monitored resource progress, resolved situations to ensure task success, set up and optimized engagement process between PMs/engineers in Saudi Arabia, Egypt and Libya, and followed up and resolved issues with customers directly
  • Maintained resource database to ensure the fulfillment of project resource requirements, analyzed resource assignments, utilization and training to increase efficiency and productivity, and controlled project financials and reporting
  • Handled partners engagements for allocations and contract initiation phase to agree SLA’s and cost
  • Awarded 2 EMC Excellence certificates for driving Lean Six Sigma methodologies and cutover to Propel
  • Received company recognition for creating a skills matrix which improved

Education

Bachelor Degree -

Commerce And Business Administration

Skills

  • Customer Success Planning
  • Client Retention Strategies
  • Multidisciplinary Engagement
  • SaaS Solutions Proficiency
  • Deal Structuring Proficiency
  • Comprehensive Bid Coordination
  • Retention Forecast
  • Project Planning
  • Stakeholder Relationship Management
  • Comprehensive Scope Oversight
  • Requirement Analysis
  • Cross-Functional analysis, planning and coordination
  • Stakeholder Engagement Strategies
  • Risk Analysis Expertise
  • Project plan development
  • Cost Management Planning
  • Document management

Timeline

Principal Engagement Manager

Sprinklr
11.2020 - Current

Lead Project Manager

Sprinklr
01.2019 - 10.2020

Migration Manager

EMC Corporation
04.2018 - 12.2018

Project Manager

EMC Corporation
04.2016 - 04.2018

Resource Manager

EMC Corporation
01.2012 - 03.2016

Bachelor Degree -

Commerce And Business Administration
Karim Sharkawi