Karim Williams
Mount Vernon,NY
Summary
I
Dynamic professional with extensive experience in customer service and operations management, notably at Reliable Taxi Service. Proven ability in inventory control and emotional support, enhancing client satisfaction. Skilled in strategy development and course management, consistently achieving operational excellence and fostering strong relationships with clients and team members.
Overview
2026
2026
years of professional experience
Work History
Golf Caddy
Bonnie Briar Country Club
- Assisted golfers with club selection and course navigation.
- Maintained knowledge of golf course layout and rules to enhance player experience.
- Provided support in carrying clubs and equipment during rounds.
- Communicated effectively with players to ensure timely play and satisfaction.
Taxi Owner
Reliable Taxi Service
08.2017 - 06.2025
- Managed daily operations to ensure timely and efficient taxi services for customers.
- Oversaw vehicle maintenance schedules to enhance safety and reliability of fleet.
- Implemented cost-effective strategies to optimize fuel efficiency and reduce operational expenses.
- Trained new drivers on company policies, customer service standards, and navigation systems.
- Developed relationships with local businesses to increase client referrals and partnerships.
- Analyzed customer feedback to improve service quality and overall passenger satisfaction.
Small Business Owner
Ezymgtmvinc
08.2021 - 04.2025
- Managed daily operations, ensuring efficiency and customer satisfaction throughout business activities.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Implemented inventory management systems to streamline product tracking and reduce waste.
- Oversaw financial planning, budgeting, and expense management for sustainable growth.
- Cultivated relationships with suppliers to secure favorable terms and improve supply chain reliability.
- Trained and mentored staff on best practices in customer service and operational procedures.
Telemarketer
Holiday Inn Hotel Sandton
05.2024 - 06.2024
- Conducted outbound calls to prospective clients, promoting products and services effectively.
- Utilized CRM systems to manage customer interactions and track sales leads.
- Adapted scripts to address client needs, enhancing communication effectiveness.
- Collaborated with team members to refine calling strategies and improve conversion rates.
- Provided feedback on customer responses to help develop better marketing approaches.
- Maintained detailed records of customer interactions for future reference and follow-ups.
Security Guard
Clark Security
11.2017 - 11.2019
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted routine patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms and emergency situations, coordinating with local authorities as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Enforced company policies and procedures to uphold security standards effectively.
- Assisted in training new staff on security protocols and emergency response procedures.
Sales Agent
Di Marketing
01.2013 - 11.2014
- Engaged customers to identify needs and recommend appropriate products.
- Developed product knowledge through training and hands-on experience.
- Collaborated with team members to exceed sales targets consistently.
- Maintained updated records of customer interactions in CRM system.
- Assisted in organizing promotional events to boost brand awareness.
Education
Associate of Science - Accounting And Finance
Westchester Community College
Valhalla, NYSkills
- Pin placement
- Hazard identification
- Ball marking
- Emotional support
- Inventory control
- Bag organization
- Yardage estimation
- Course maintenance
- Equipment management
- Green reading
- Shot selection
- Strategy advice
- Club selection
- Strategy development
- Etiquette enforcement
- Course management
- Personal training
- Golf terminology
- Divot repair
- Hospitality and accommodation
- Course setup
- Course analysis
- Golfer assistance
Timeline
Telemarketer
Holiday Inn Hotel Sandton
05.2024 - 06.2024
Small Business Owner
Ezymgtmvinc
08.2021 - 04.2025
Security Guard
Clark Security
11.2017 - 11.2019
Taxi Owner
Reliable Taxi Service
08.2017 - 06.2025
Sales Agent
Di Marketing
01.2013 - 11.2014
Golf Caddy
Bonnie Briar Country Club
Associate of Science - Accounting And Finance
Westchester Community College