KARIMA C. PIQUET
Summary
Banking expert with a focus on optimizing branch operations and fostering team growth. Demonstrated success in implementing customer-centric solutions and advancing digital banking initiatives. Skilled in compliance and strategic sales leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Multi-Site Assistant Branch Manager
Citizens Bank
01.2025 - Current
- Directed branch operations to maintain compliance and mitigate risks, fostering a secure business environment.
- Facilitated coaching and development initiatives for bankers to meet sales and service objectives, contributing to branch performance enhancement.
- Executed recruitment and onboarding strategies to attract qualified talent, fostering a productive work environment.
- Delivered comprehensive training sessions on digital banking tools to promote increased client engagement.
- Engaged with wealth mortgage and business banking partners to drive cross-sell revenue growth.
- Managed audit procedures and operational controls to uphold 100% compliance scores.
Citizen Banker
Citizens Bank
09.2022 - 01.2025
- Developed and implemented tailored financial solutions to enhance client satisfaction and drive sales growth by 25% year-over-year.
- Developed and implemented training programs for new hires to streamline onboarding processes.
- Guided customers through loan application and closing procedures to ensure efficient processing of over $2M in loans each year.
- Executed strategic initiatives to promote digital banking features, enhancing customer convenience and reducing in-branch transactions.
- Engaged with cross-functional teams to resolve complex financial challenges, driving an increase in referral conversions.
Floating Member Services Representative
Abcofcu
12.2021 - 09.2022
- Identified opportunities for service improvements based on member feedback and trends.
- Assisted members with inquiries regarding account balances and transactions.
- Resolved member complaints efficiently, ensuring satisfaction and retention.
- Processed loan applications, verifying documentation for accuracy and compliance.
- Educated members on financial products, enhancing their understanding and usage.
- Collaborated with team members to streamline service processes and improve response times.
Education
Associate of Arts - Business Administration
Rowan University
Skills
- Branch management
- Team management
- Talent acquisition
- Digital banking training
- Revenue enhancement
- Risk assessment
- Collaborative partnerships
Certification
- Certified Notary Public
- NMLS Registration
Volunteering
Junior achievement
Local food banks
Timeline
Multi-Site Assistant Branch Manager
Citizens Bank
01.2025 - Current
Citizen Banker
Citizens Bank
09.2022 - 01.2025
Floating Member Services Representative
Abcofcu
12.2021 - 09.2022
Associate of Arts - Business Administration
Rowan University