Hi, I’m
Karima Ferguson
Assistant Manager
Centerpoint,Alabama
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Assistant Manager dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Experienced retail professional with 5 year history of training and leading teams of cashiers in high-volume environments. Detail-oriented and organized with excellent time management ability. Seeking full time position in management.
Overview
10
years of professional experience
Work History
Family DallorBirmingham, AL
Assistant Manager
04.2015 - 01.2016
Job overview
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 8 sales associates, 1 team leaders and 2assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Examined merchandise to verify that it was correctly priced and displayed.
- Trained and developed new associates on POS system and key sales tactics.
- Reported to the district manager regarding all store and staff issues.
- Hired, trained and evaluated personnel in sales and marketing.
Walmart Fairfield, AL
Customer Service Manager
03.2012 - 09.2014
Job overview
- Assigned employees to specific duties to best meet the needs of the store.
- Scheduled and led weekly store meetings for all employees.
- Greeted customers promptly.
- Received customer payments.
- Processed customer returns.
- Trained new cashiers on procedures, customer service and sales techniques.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Managed work flow to exceed quality service goals.
CititrendsAdamsville, AL
Cashier
04.2009 - 11.2011
Job overview
- Wrote sales slips and sales contracts.
- Engaged with customers in a sincere and friendly manner.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Collected and stored coupons.
- Assisted on sales floor as needed to maintain service standards.
- Received customer payments.
- Directed customers to store locations.
- Assisted customers in selecting items based on needs.
KmartHomewood, AL
Cashier
08.2007 - 05.2008
Job overview
- Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Updated customer orders from start to finish in an accurate and timely manner.
- Received and processed customer payments.
PebblesAdamsville, AL
Cashier/Stocker
05.2006 - 01.2007
Job overview
- Received and processed customer payments.
- Put out new stock and rotated existing products.
- Set up new accounts, established customer credit, and set up payment methods.
- Answered customers' questions regarding products, prices and availability.
- Organized racks and shelves to maintain the visual appeal of the store.
- Stocked shelves and supplies and organized displays.
- Answered questions regarding the store and its merchandise.
Education
Ensley HighBirmingham, AL
High School Diploma
Skills
- Hourly shift management
- POS systems
- Excellent customer service skills
- Customer relations
- Merchandising
- Bank deposit procedures
- Goal-oriented
- Staff training and development
- Opening and closing procedures
- Accurate money handling
- Time management skills
- Cleanliness
- Skilled trainer
- Effective workflow management
- Inventory control
- Credit card processing
- Shipping and receiving professional
- Floor set design expertise
- Quick learner
- Trusted key holder
- Team leadership
- Store opening/closing procedures
- Flexible schedule
- Employee Scheduling
- Staff Supervision
- Time Management
- Sales Expertise
- Issue Resolution
Accomplishments
- Cashier
- Achieved highest number of new credit accounts opened within one-month period.
- Trained 20 new hires on sales and service techniques.
- Promoted to Customer Service Manger after only 30 days.
- Supervision -
Supervised sales team to monitor sales activity and goal achievement.
- Won the “Customer Service Associate of the Month” Award, December,2014.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Family Dallor
04.2015 - 01.2016
Customer Service Manager
Walmart
03.2012 - 09.2014
Cashier
Cititrends
04.2009 - 11.2011
Cashier
Kmart
08.2007 - 05.2008
Cashier/Stocker
Pebbles
05.2006 - 01.2007
Ensley High
High School Diploma
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