Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karima Hachemi

Karima Hachemi

Wakefield,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Operations Manager

Tesco, Inc
11.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Account Executive - Payables and Receivables

Prendio, Lcc
03.2022 - 08.2022
  • Maintained records by imaging invoices, debits, and credits.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Handled day-to-day accounting processes to drive financial accuracy.

Sale Associate and Customer Service

Home Depot
08.2018 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.

Supervisor

Nour Market
11.2016 - 08.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Administration Assistant

Maghreb Arabi
01.2014 - 10.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.

Education

Bachelor’s Degree - International Relations And Economic

University of Massachusetts - Boston
Boston, MA
12.2021

Associate Degree In Libral Art - History And Government

Bunker Hill Community College
Charlestown, MA
05.2019

Skills

  • Client Relations
  • Maintaining Compliance
  • Employee Relations
  • Sales Presentation
  • Solution Development
  • Team Leadership
  • Schedule Oversight
  • Operation Monitoring
  • Leadership
  • Business Planning

Languages

Arabic
Native or Bilingual
French
Limited Working

Timeline

Operations Manager

Tesco, Inc
11.2022 - Current

Account Executive - Payables and Receivables

Prendio, Lcc
03.2022 - 08.2022

Sale Associate and Customer Service

Home Depot
08.2018 - 03.2022

Supervisor

Nour Market
11.2016 - 08.2018

Administration Assistant

Maghreb Arabi
01.2014 - 10.2016

Bachelor’s Degree - International Relations And Economic

University of Massachusetts - Boston

Associate Degree In Libral Art - History And Government

Bunker Hill Community College

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Karima Hachemi