Karima Holland
Gaithersburg,MD
Summary
Hardworking retail manager experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Permanent Substitute Teacher
Montgomery County Public Schools
Gaithersburg, MD
08.2023 - Current
- Conducted assessments to evaluate student progress and understanding of material.
- Encouraged students to actively participate in class discussions.
- Maintained accurate records of student grades, attendance, and discipline issues.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Merchandise Manager
Five Below
Germantown, MD
08.2021 - 07.2023
- Developed and implemented merchandise strategies to increase sales.
- Created seasonal and promotional displays to maximize sales and profits.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Increased sales by 5% through targeted merchandising plans and stocking of desirable inventory.
Front Desk Manager
Pump It Up
Silver Spring, MD
08.2016 - 01.2019
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Created marketing strategies to increase brand awareness within the local community.
Education
Bachelor of Arts - Criminal Justice and African American Studies
University of Maryland - College Park
College Park, MD05-2021
Skills
- Inventory Management
- Data-Driven Decision-Making
- MS Office
- Quality Assurance Standards
- Excellent Communication
- Interpersonal Skills
References
References available upon request.
Timeline
Permanent Substitute Teacher
Montgomery County Public Schools
08.2023 - Current
Merchandise Manager
Five Below
08.2021 - 07.2023
Front Desk Manager
Pump It Up
08.2016 - 01.2019
Bachelor of Arts - Criminal Justice and African American Studies
University of Maryland - College Park