Karima Hubbard
Tallahassee
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
Work History
MS/Office Coordinator
Tallahassee Memorial Hospital
02.2025 - Current
- Boosted productivity across the organization by providing comprehensive administrative support to staff.
- Ensured high-quality customer service as primary contact for patients, increasing retention rates.
- Uphold professionalism while maintaining confidentiality of sensitive information at all times.
- Effectively responded to inquiries, resolving issues to enhance client satisfaction levels.
- Managed appointment confirmations and updated patient records efficiently.
- Juggled multiple tasks successfully while meeting strict deadlines.
- Implemented efficient check-in processes, leading to reduced waiting times for patients.
Customer Service Coordinator
Marshalls
02.2024 - Current
- Delivered competent customer service by addressing customer needs through effective problem-solving.
- Handled escalated issues with empathy, collaborating with management for satisfactory resolutions.
- Mentored junior team members to enhance performance and foster a positive work environment.
- Educated customers on product options, facilitating informed purchasing decisions.
- Provided backup support to sales teams during peak periods, ensuring continuity of service.
- Supervised employees, assessed performance, and identified training needs to reduce process lags.
- Assisted large volumes of customers daily with a focus on satisfaction and positive attitude.
- Managed high call volumes with professionalism, minimizing wait times for customers.
Customer Service Associate
Winn-Dixie
04.2022 - 02.2024
- Supported high customer volumes daily with a focus on satisfaction and positive engagement.
- Handled complaints effectively, resulting in satisfactory resolutions and favorable feedback.
- Demonstrated strong product knowledge, ensuring accurate assistance for customer inquiries.
- Promptly answered incoming calls to reduce wait times for customers.
- Listened attentively to customer concerns, resolving issues quickly and escalating significant matters as needed.
- Consistently reached high levels of customer satisfaction through empathetic interactions and problem-solving techniques.
- Facilitated training for new associates on company standards, fostering a supportive workplace culture.
Retail Sales Associate
Old Navy
08.2021 - 04.2022
- Provided exceptional service by assisting customers with product inquiries and selections.
- Maintained clean and organized store environment to enhance shopping experience.
- Facilitated purchases, item location, and enrollment in reward programs for customers.
- Managed returns and exchanges to resolve issues while adhering to company policies.
- Assisted in inventory management by accurately processing shipments and restocking as necessary.
- Boosted customer satisfaction by promptly addressing concerns and providing support.
- Cultivated strong relationships with repeat clients, increasing loyalty and return visits.
- Collaborated with team members to consistently exceed monthly sales targets.
Education
High School Diploma -
Florida Virtual School
Tallahassee, FLSkills
- Office administration
- Office management
- Customer service
- Administrative support
- Employee training
- Client relationship management
- Time management
- Appointment scheduling
- Typing speed
- Team collaboration
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
MS/Office Coordinator
Tallahassee Memorial Hospital
02.2025 - Current
Customer Service Coordinator
Marshalls
02.2024 - Current
Customer Service Associate
Winn-Dixie
04.2022 - 02.2024
Retail Sales Associate
Old Navy
08.2021 - 04.2022
High School Diploma -
Florida Virtual School
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