Karima Mitcham
Fort Lauderdale,FL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing 13 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Infinitycare
Lauderhill, FL
07.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
Medical Assistant
Memorial Hospital West
Hollywood, FL
04.2023 - 06.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Sanitas Medical Center
Pompano Beach, FL
01.2023 - 03.2023
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Memorial Hospital West
Hollywood, FL
11.2022 - 01.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Medical Assistant
Sanitas Medical Center
West Palm Beach, FL
10.2022 - 11.2022
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
Phlebotomist Technician
Quest Diagnostics
Lauderhill, FL
04.2022 - 06.2022
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Medical Assistant
Memorial Hospital West
Hollywood, FL
08.2021 - 12.2021
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Ramp Service Agent
Miami International Airport
Miami, FL
07.2021 - 09.2021
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Protected customers' baggage from loss, theft and damage.
- Collected, sorted and checked baggage tags against flight lists.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
COVID-19 Swabber
University of Miami School of Medicine
Miami, FL
01.2021 - 05.2021
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
- Offered protective masks and face shields to guests.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Research Assistant
Quotient Sciences
Miami, FL
02.2020 - 12.2020
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Conducted surveys, interviews and experimental research to facilitate data analysis.
- Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study.
- Assisted with preparing presentation materials before major meetings and reviews.
- Identified and compiled lists of potential research subjects in accordance with study objectives and parameters.
- Implemented quality control measures for research methodologies.
- Assisted scientists in laboratory experiments to confirm research hypotheses.
Phlebotomist
Nicklaus Children Hospital
Miami, FL
07.2019 - 11.2019
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
Medical Assistant
Jackson Memorial Hospital
Miami, FL
02.2017 - 06.2019
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Laboratory Technician
Mount Sinai
Miami Beach, FL
06.2012 - 01.2017
- Collected, labeled and stored lab samples according to laboratory specifications.
- Completed lab tests and communicated results to supervising staff.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Assisted and instructed other laboratory technicians.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Handled administrative tasks for laboratory staff and overall operations.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Prepared specimens and forms for transport to outside laboratories.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
Medical Assistant
CACI
Miami, FL
09.2011 - 06.2012
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Customer Service Representative
Powell Health Solutions
Miami Beach, FL
02.2008 - 08.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Miami Central Senior High School
Miami, FL01.2023
Medical Assistant
Everest Institute - Atlanta Downtown
Atlanta, GA 01.2009 - 12.2009
Skills
- Customer Service
- Procedure Assistance
- Phlebotomy
- HIPAA Compliance
- Patient-Handling Equipment
- Venipuncture and Phlebotomy
- Electrocardiography (EKG)
- Doppler Proficiency
- Medical Procedures
- Proper Sterilization Techniques
- Lab Equipment Setup
- Patient Feeding
- Vital Sign Monitoring
- Reliable Transportation
- Patient Relations
- Patient Scheduling
- Specimens Collection and Processing
Timeline
Medical Assistant
Infinitycare
07.2023 - Current
Medical Assistant
Memorial Hospital West
04.2023 - 06.2023
Medical Assistant
Sanitas Medical Center
01.2023 - 03.2023
Medical Assistant
Memorial Hospital West
11.2022 - 01.2023
Medical Assistant
Sanitas Medical Center
10.2022 - 11.2022
Phlebotomist Technician
Quest Diagnostics
04.2022 - 06.2022
Medical Assistant
Memorial Hospital West
08.2021 - 12.2021
Ramp Service Agent
Miami International Airport
07.2021 - 09.2021
COVID-19 Swabber
University of Miami School of Medicine
01.2021 - 05.2021
Research Assistant
Quotient Sciences
02.2020 - 12.2020
Phlebotomist
Nicklaus Children Hospital
07.2019 - 11.2019
Medical Assistant
Jackson Memorial Hospital
02.2017 - 06.2019
Laboratory Technician
Mount Sinai
06.2012 - 01.2017
Medical Assistant
CACI
09.2011 - 06.2012
Medical Assistant
Everest Institute - Atlanta Downtown
01.2009 - 12.2009
Customer Service Representative
Powell Health Solutions
02.2008 - 08.2011
GED -
Miami Central Senior High School
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