Karima Remtulla
Colorado Springs,CO
Summary
Dynamic Expert Services Business Analyst with a proven track record at Altera Digital Health, specializing in financial analysis and process improvement. Achieved a 75% reduction in document redundancies while enhancing stakeholder engagement. Skilled in Microsoft Project and effective communication, driving successful project outcomes and fostering collaboration across teams.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Expert Services Business Analyst
Altera Digital Health
01.2021 - 01.2025
- Company Overview: Acquisition by CSI Harris 2022 – Sunrise Professional Services
- Responsible for creating financial, operational, technical tools for reporting
- Creating design workflows for the methodologies for product implementation and meeting the organization’s core values; while ensuring client experience, financial outcomes and business objectives are at the core of the decision-making process
- Prepare financial and operational information and make recommendations for improvement
- Decreased duplications and redundancies by 75 percent consolidating documents within one repository - SharePoint
- Communicate clearly and proactively with internal stakeholders to ensure consistent, logical information sharing
- Facilitate and function as a liaison between multiple business units with an evolving role as a fiduciary
- Work with Solutions/Development to execute Proof of Concepts, and create corresponding Statements of Work, Pricing, and Project Plans for delivery
- Contributes to the ongoing need for continuous process improvement of the organization with emphasis on standardization of Methodologies
- Obtain necessary data required to complete analysis in support of key initiatives
- Optimization and transformation of 100 percent Microsoft Project Plans to mirror updated Methodologies
- Gathers and assess relevant information, using abstract ideas to interpret effectively and arrive at a well-reasoned conclusion and solution while evaluating against relevant criteria and standards
- Think open–mindedly within alternative school of thought, recognizing and assessing, assumptions, implications, and practical consequences
- Communicate effectively with others in figuring out solutions to complex problems
- Acquisition by CSI Harris 2022 – Sunrise Professional Services
Expert Clinical Business Analyst – Implementation Services
McKesson Enterprise Solution
01.2007 - 01.2021
- Company Overview: Acquisition by Allscripts 2017
- I identified financial and healthcare business problems and planned, conducted, and solved challenges with customers
- Conduct discovery of current state to establish goals and achievements for future state
- Implement large hospital health information system solutions that meet customers’ needs including integration, and validation of source system data
- Configure, build, and test large hospital system designs prior to deployment, contributing to an 80 percent improvement and acceptance
- Lead customer training delivery
- Contribute to quality assurance and training of the client Subject Matter Experts for implementation
- Supported change and scope management with projects by identifying opportunities to increase customer adoption of platform
- Processed complex and analytical subject matters into relevant and sustaining process improvements
- Provided input to product management for the development and enhancement of functionality to achieve desired outcomes and established KPIs
- Served as subject matter expert for the development and solutions teams; executed proof of concepts, market readiness, statement of works, project plans and artifact for deployment
- Collaborated and led process improvement initiatives using Six Sigma and other proven methodologies: Agile, Waterfall and PRINCE2
- Subject Matter Expert: EHR – Patient Access Services, Patient Account Services and Health Information Management
- Acquisition by Allscripts 2017
Patient Access Director
HCA/HealthOne Healthcare System
01.2002 - 01.2006
- Directed and managed Patient Access implementation activities across multiple facilities, responsible for achieving facility driven goals with a staff of over one hundred (100)
- Provided input for process design to ensure financial and operational viability
- Improve point of service collections fifty (50) percent by providing consistent guidelines and establishing SMART goals
- Planned, prepared, and integrated facility Patient Access processes with Patient Account Services during deployment, validating integrity which provided for an opportunity to maximize revenue cycle at the point of service
- Established controls and reviewed mechanisms to ensure quality assurance and discrepancy analysis at the point of interface
- Managed facility operations of Patient Access functions to ensure daily operation are maintained according to standard
- Reviewed Patient Access performance to ensure timeliness, accuracy, compliance, and conformance to standards established to demonstrate best practices
- Decreased turnover by introducing career path modeling for each candidate
- Increased retention by thirty-five (35) percent
- Supported the organization’s mission to provide high quality customer service, employee retention and continual education
- Maintained responsibility for budget preparation, validation and needs analysis for each eight (8) responsibility areas
Contract Compliance: Division of Patient Financial Services
Common Spirit - Centura Health
01.1991 - 01.2000
- As a Servant Leader, engage with a myriad number of teams to ensure; opportunities for inclusion, diversity, belonging, and equity are the core while promoting, and fostering positive outcomes in a rapid response environment and keeping focus on the organization’s Mission and Value Statement
- Designed, implemented, and created processes while providing strategic organizational development to promote not only downstream education, but also impacting upstream cause and effect, thus providing for a higher return on investment of resources while ensuring Key Performance Indicators were achieved
- Ensured accuracy of expected reimbursement based on Payer and Provider service agreements
- Developed, defined, and tracked trends based on reimbursement methodology
- Collaboration with stakeholders to ensure strategic initiatives were on target
Division Supervisor: Quality Review for Porter & Littleton Adventist Hospitals
Common Spirit - Centura Health
01.1991 - 01.2000
- Shared responsibilities for Porter Adventist Admitting Department
- Maintained financial statistics at the point of service
- Created policies and procedures to ensure a higher level of understanding and accountability
- Motivated associates based on ‘Learning Styles’ by providing targeted training and education
- Created performance measures that established standards and opportunities for growth and advancement
- Maintained data and quality measures within Revenue Cycle operations for Accounts Receivable goals and thresholds
Education
Bachelor of Arts - Management, Psychology of Human Behavior, Hospitality and Travel Management
Metropolitan State University of Denver
associate - communication & advertising
Newman College
Dublin, IrelandPractical & Theory - Music
Trinity University
Dublin, IrelandKylemore Abbey
Connemara, Co. Galway, IrelandSkills
- Scope
- Pricing & Contracting
- Program Management
- Electronic Health Technology
- Revenue Cycle-Reimbursement Analysis
- Contracting/Compliance – A/R
- Healthcare Consulting
- Implementation Services
- Customer Success
- Education Services
- Customer Training Services
- Recruiting
- Staff Augmentation
- Six Sigma Yellow Belt
- Microsoft Office
- Microsoft Project
- Microsoft Visio
- Smart Sheets
- SharePoint
- AZDO
- Sales Force
- SAP
- ServiceNow
- Concur
- Financial analysis
- Process improvement
- Stakeholder engagement
- Data analysis
- Project management
- Customer service
- Change management
- Collaboration skills
- Effective communication
- Software development life cycle
- Training delivery
- Business planning
- Verbal and written communication
- Workflow optimization
- Functional specifications
- Quality assurance
- Microsoft Office Suite
- Internal auditing
- External market data tracking
- Industry knowledge
- Product management
- Consulting
- Team collaboration
- Customer needs assessment
- Clear communication
- Gap analysis
- Decision-making
- Strategic thinking
- Client relationship management
- Business process mapping
Certification
- Six Sigma Yellow Belt, MM/DD/YY
- Green Belt in progress, 2027
Timeline
Expert Services Business Analyst
Altera Digital Health
01.2021 - 01.2025
Expert Clinical Business Analyst – Implementation Services
McKesson Enterprise Solution
01.2007 - 01.2021
Patient Access Director
HCA/HealthOne Healthcare System
01.2002 - 01.2006
Contract Compliance: Division of Patient Financial Services
Common Spirit - Centura Health
01.1991 - 01.2000
Division Supervisor: Quality Review for Porter & Littleton Adventist Hospitals
Common Spirit - Centura Health
01.1991 - 01.2000
Bachelor of Arts - Management, Psychology of Human Behavior, Hospitality and Travel Management
Metropolitan State University of Denver
associate - communication & advertising
Newman College
Practical & Theory - Music
Trinity University
Kylemore Abbey
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