Karima Stewart
Columbus,Ohio
Summary
Dedicated customer service lead/specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Military Liaision
Command Management Services
05.2023 - Current
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Managed complex schedules to coordinate travel, meetings, and events for all incoming military applicants enlisting/re-enlisting.
- Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities at lodging centers for applicants.
DATA ANALYST II
United Health Group
08.2020 - 04.2023
- Produced 40 cases daily for audit and billing
- Responds to incoming communication from providers and employer groups
- Implementing and maintaining databases
- Leveraging extensive product knowledge to troubleshoot challenges, build brand affinity, and promote long term client satisfaction
Service Center Rep
Anthem B.C.B.S
05.2018 - 08.2020
- Submitted 1-20 medications for pre-authorization/denial per call
- Provided first communication resolution to all employer groups, reaching a ticket resolution rate of over 82%
- Improved call flow for reps by 50% by developing and implementing note templates to increase productivity
- Exercised extreme attention to detail managing multiple customer records
Education
Associates of Applied Business -
Columbus State Community College
03.2024
Skills
- Collaborative Teamwork
- Analytical and Critical Thinking
- 50 WPM Typing Speed
- EPIC and Salesforce certifications
- Proficient in Microsoft Office
- Risk Management
Timeline
Military Liaision
Command Management Services
05.2023 - Current
DATA ANALYST II
United Health Group
08.2020 - 04.2023
Service Center Rep
Anthem B.C.B.S
05.2018 - 08.2020
Associates of Applied Business -
Columbus State Community College
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