KARIMAH FRANCOIS
Dunwoody ,GA
Summary
Detail-oriented and organized Property Manager with a proven track record in managing personnel, property operations, and client relations. Highly skilled in fostering lasting relationships with key decision-makers, residents, and vendors to advance company objectives. Adept at leveraging extensive training and experience to tackle new professional challenges with a focus on achieving occupancy goals and adhering to budget parameters. Known for delivering optimal results through meticulous planning, effective organization, and a solutions-oriented approach. Boasting a 20-year history of success in community support and engagement, with a strong record of enhancing operations and resolving complex issues. Managed a team up to 15 employees across a community of approximately 700 apartment homes.
Overview
11
11
years of professional experience
Work History
Property Manager
STYL Residential
02.2024 - Current
- Managed Budget and Profitability: Oversaw budgetary constraints to optimize profitability while ensuring that high-quality living environments were upheld, demonstrating a balanced approach to financial and operational management.
- Addressed Resident Complaints Efficiently: Handled resident complaints swiftly and effectively, ensuring that issues were resolved to the satisfaction of both residents and management.
- Cultivated Positive Relationships: Maintained strong landlord-tenant relationships by ensuring transparent communication and prompt resolution of disputes, which contributed to overall resident satisfaction.
- Conducted Property Inspections: Performed regular property inspections to identify and address areas needing improvement and potential safety hazards proactively, contributing to a well-maintained and secure living environment.
- Enhanced Community Engagement: Organized and facilitated well-planned social events and activities that promoted a sense of community among residents, fostering interaction and building a positive neighborhood atmosphere.
Community Director
Woodward Management Partners
09.2020 - 02.2024
- Employee Motivation and Performance: Motivated employees to meet and exceed task and sales expectations, fostering a productive and goal-oriented team environment.
- Annual Budget Management: Developed and managed an annual property budget of $300,000, ensuring financial efficiency and strategic allocation of resources.
- Event Planning and Oversight: Planned and oversaw multiple annual events for up to 150 attendees, ensuring successful execution and high levels of participant satisfaction.
- Vendor Negotiation and Relations: Negotiated vendor contracts and built strong relationships with vendors, resulting in favorable terms and reliable service delivery.
- Compliance and Record Management: Ensured compliance with business licenses, record management, and other legal requirements, maintaining organized and accurate documentation.
- Work Order Supervision: Supervised the timely completion of work orders within the ticketing system, ensuring prompt resolution of maintenance issues and operational efficiency.
- HR and Payroll Management: Handled HR duties including payroll and benefits management, ensuring accurate and timely processing of employee compensation and benefits.
- Customer Service and Administration: Performed a variety of customer service-oriented administrative tasks, contributing to an excellent resident experience and smooth day-to-day operations.
Property Manager
Mid America Apartments
01.2016 - 09.2020
- Leadership and Team Management: Supervised a team fostering a collaborative and communicative work environment that enhanced overall employee satisfaction.
- Employee Satisfaction and Communication: Achieved high levels of employee satisfaction by maintaining open lines of communication and encouraging collaborative teamwork.
- Financial Reporting and Budget Management: Prepared detailed financial reports for ownership, demonstrating effective budget management and presenting a favorable budget variance.
- Enhanced Property Reputation: Transformed the property’s reputation through consistent delivery of superior customer service, leading to increased resident satisfaction and positive feedback.
- Cost Reduction and Quality Maintenance: Reduced operational costs by renegotiating vendor contracts while maintaining high-quality standards, optimizing both expense management and service quality.
Business Manager
Lincoln Property Company
07.2013 - 01.2016
- Team Leadership: Led a team by effectively communicating the company’s vision and objectives to drive motivation and performance.
- Business Plan Execution: Developed and executed a comprehensive business plan, aligning team efforts with company goals and ensuring successful implementation.
- Customer and Vendor Relations: Maintained positive communication with customers and vendors, focusing on problem resolution to enhance relationships and service quality.
- Project Management: Planned and oversaw a $500,000 project focused on legal building requirements, ensuring compliance and successful project completion.
- Income Growth: Achieved a 30% increase in property income through strategic management and operational improvements.
- Event Planning: Organized and executed a major company event to introduce new ownership, contributing to a smooth transition and positive company image.
- Training and Development: Trained new leasing consultants in sales and administrative duties, ensuring their effective integration and performance within the team.
Education
Bachelor Degree - Public Relations
Georgia State University
Atlanta, GA1999
Timeline
Property Manager
STYL Residential
02.2024 - Current
Community Director
Woodward Management Partners
09.2020 - 02.2024
Property Manager
Mid America Apartments
01.2016 - 09.2020
Business Manager
Lincoln Property Company
07.2013 - 01.2016
Bachelor Degree - Public Relations
Georgia State University
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