Karimah Gibbs
Raeford,NC
Summary
Detail-oriented professional with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Adept at enhancing customer satisfaction through service-oriented behaviors, understanding customer needs, and delivering personalized solutions to foster loyalty. Demonstrates proficiency in managing high-pressure situations with efficiency and professionalism.
Overview
5
5
years of professional experience
Work History
Assistant Manager
AAA Northeast
03.2024 - Current
- Supported management in planning, monitoring, and appraising staff performance to achieve operational excellence
- Coached, counseled, and disciplined employees to maintain high productivity and adherence to company standards
- Developed, coordinated, and enforced systems, policies, and procedures to ensure operational efficiency
- Analyzed business, financial, and service-related data to identify strategic goals and improve service delivery
- Maintained up-to-date knowledge through professional development opportunities and participation in industry organizations
- Contributed to organizational success by accepting new challenges and implementing innovative solutions to enhance operations
Roadside Assistance Agent
Qualfon
08.2020 - 03.2024
- Delivered prompt roadside assistance to customers, enhancing satisfaction and trust
- Minimized wait times by effectively coordinating the dispatch of tow trucks and support vehicles
- Improved operational efficiency by streamlining communication between drivers, dispatchers, and service providers
- Retained members by providing empathetic and professional support during high-stress situations
- Conducted follow-ups to ensure customer satisfaction and gathered actionable feedback for service improvements
Customer Service Representative
Pearl Interactive Network
05.2020 - 08.2020
- Resolved product and service challenges while maintaining a high level of customer satisfaction
- Accurately recorded customer correspondence and maintained comprehensive account information
- Investigated and resolved product or service issues, expediting corrections and ensuring follow-up for customer satisfaction
- Maintained confidentiality, especially regarding sensitive financial information
- Processed customer refunds, shipments, and account adjustments efficiently
- Prepared detailed customer service reports by collecting and analyzing data to identify trends and opportunities
- Provided information on additional products and services to customers, contributing to upselling efforts
Education
Associate of Science - Early Childhood Care and Education
North Georgia Technical College
Clarkesville, GA05.2016
Southern Crescent Technical College -
Southern Crescent Technical College
Griffin, GA12.2015
High School Diploma -
Woodland High School
Stockbridge, GA05.2015
Skills
- Strong organizational and time-management skills
- Critical thinking and problem-solving abilities
- Active listening and effective communication
- Exceptional customer service expertise
Leadership Experience
[Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader—tell it like it is!]
References
[Available upon request.]
Communication Skills
[You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show how well you work and play with others.]
Timeline
Assistant Manager
AAA Northeast
03.2024 - Current
Roadside Assistance Agent
Qualfon
08.2020 - 03.2024
Customer Service Representative
Pearl Interactive Network
05.2020 - 08.2020
Southern Crescent Technical College -
Southern Crescent Technical College
Associate of Science - Early Childhood Care and Education
North Georgia Technical College
High School Diploma -
Woodland High School
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