KARIMAH GUMBS
Pensacola,FL
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
8
8
years of professional experience
Work History
Clerk
United States Postal Service
St. Thomas, U.S. Virgin Islands
09.2023 - 04.2025
- Process customer transactions, including money orders, stamps, and other postal services.
- Collect, record, control, sort process, deliver and dispatch all incoming and outgoing mail and parcels.
- Cash handling and accounting
- Reviewing and maintaining records of customer transactions.
- Assist customers with package inquiry and delivery
- Ensure all postal regulations were followed while handling confidential materials.
- Operated mail processing equipment, loading and operating machinery.
- Provide customer service and support; resolving customer complaints.
- Verified accuracy of all transactions especially money orders to ensure there was no money laundering.
- Entered data into computer systems accurately and efficiently.
- Conducted regular training on the BSA and how to recognize suspicious transactions.
- Maintained efficient workflow within the station through effective communication with co-workers.
City Carrier Assistant
United States Postal Service
Fort Lauderdale, FL
03.2023 - 09.2023
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled customer inquiries and suggestions courteously and professionally.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Identified any suspicious activity or persons on route while making deliveries.
Customer Experience Specialist
Bank Of America (Teleperformance)
North Lauderdale, FL
10.2022 - 03.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Evaluated customer data to identify and prevent fraudulent activities.
- Resolved issues ethically and with minimal conflict.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Trained new hires on customer service policies and procedures.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
General Manager
The Checkcashing Store
Fort Lauderdale, FL
02.2018 - 10.2022
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed effective business plans to align strategic decisions with long-term.
- Counted, verified and handled bank deposits and armored car transactions.
- Identified and capitalized on community business opportunities with effective networking.
- Boosted yearly profits through process optimization and improved training.
- Determined required job seeker qualifications for potential interview by evaluating resume and application information.
- Facilitated internal audits and prepared detailed reports on findings.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques to achieve challenging business goals.
- Managed payroll data entry and processing for employees to comply with company guidelines.
- Reviewed loan files and financial statements for completeness, identified missing documentation and contacted institutions to clarify details.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Shift Manager
McDonalds
Hollywood, FL
07.2017 - 08.2018
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained, mentored and motivate crew members to maximize team performance to meet business and customer needs.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Improved distribution efficiency with design, development, and testing of embedded software applications.
Education
Some College (No Degree) - Business Management (College Credits)
University of The Virgin Islands
St. Thomas, USVIEducation Diploma -
Ivanna Eudora Kean High School
St. Thomas, USVI06.2009
Skills
- POS Systems
- Microsoft Programs
- Client Relationship Building
- Effective Communication
- Health & Safety Management
- Written communication
Salaries
USPS Postal Clerk- 50 Plus Hours Per Week-Fulltime - $55,368 Annually
USPS City Carrier- 50 Plus Hours Per Week-Fulltime - $40,206 Annually
Bank of America (Teleperformance) - 45 Hours Per Week - Fulltime - $35,360 Annually
The Checkcashing Store - 45 Hours Per Week - Full-time - $39,140 Annually
McDonalds - 40 Hours Per Week - Full-time - $20,800 Annually
Timeline
Clerk
United States Postal Service
09.2023 - 04.2025
City Carrier Assistant
United States Postal Service
03.2023 - 09.2023
Customer Experience Specialist
Bank Of America (Teleperformance)
10.2022 - 03.2023
General Manager
The Checkcashing Store
02.2018 - 10.2022
Shift Manager
McDonalds
07.2017 - 08.2018
Some College (No Degree) - Business Management (College Credits)
University of The Virgin Islands
Education Diploma -
Ivanna Eudora Kean High School
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