Karimah Henry
Philadelphia,Pennsylvania
Summary
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Knowledgeable Desired Position with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Skilled security professional with strong background in overseeing safety protocols and managing security teams. Adept at coordinating with staff to ensure secure environment, responding swiftly to incidents, and adapting to dynamic situations. Known for reliability, effective communication, and focus on achieving security objectives. Proficient in risk assessment, conflict resolution, and use of security technology.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Home Health Aide
Moravia Health
Philadelphia, PA
02.2024 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene, grooming, and mobility support for diverse client needs.
- Monitored vital signs and documented changes in clients' health conditions accurately.
- Developed individualized care plans in collaboration with healthcare teams to meet client goals.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Security Officer
Allied Universal Security Services
Philadelphia, PA
03.2023 - 01.2024
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Lock doors and gates of entrances and exits to secure buildings.
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
- Answer alarms and investigate disturbances.
Security Supervisor
Allied Universal Security Services
Philadelphia, PA
02.2022 - 08.2023
- Supervised security personnel, ensuring adherence to protocols and operational standards.
- Coordinated incident response efforts, enhancing safety measures across premises.
- Conducted regular training sessions, improving team performance and readiness.
- Implemented security technologies, streamlining surveillance and reporting processes.
- Developed and enforced policies to mitigate risks and maintain compliance with regulations.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education
Dior’s Little Angles
Philadelphia, PA
01.2021 - 12.2022
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Requisition and stock teaching materials and supplies.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Observe students' performance, and record relevant data to assess progress.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Distribute tests and homework assignments and collect them when they are completed.
- Distribute teaching materials, such as textbooks, workbooks, papers, and pencils, to students.
- Conduct demonstrations to teach skills, such as sports, dancing, and handicrafts.
- Clean classrooms.
Dispatcher
Allied Universal Security Services
Philadelphia, PA
03.2020 - 03.2022
- Coordinated timely dispatch of security personnel to various locations based on real-time needs.
- Monitored radio and communication systems to ensure efficient response times and situational awareness.
- Developed and maintained accurate logs of incidents, ensuring compliance with company protocols.
- Trained new dispatch staff on procedures, enhancing team performance and operational efficiency.
- Conducted regular system checks on communication equipment to maintain operational readiness and reliability.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Monitored and analyzed surveillance footage to ensure safety and security protocols.
- Maintained operational readiness of CCTV systems through regular inspections and troubleshooting.
- Trained junior operators on best practices for monitoring and incident reporting.
Custodian
Aramark
Philadelphia, PA
02.2021 - 08.2021
- Maintained cleanliness and sanitation across facilities to ensure safe environments for staff and patrons.
- Operated industrial cleaning equipment, enhancing efficiency in daily tasks and reducing time spent on maintenance.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols to promote best practices.
- Conducted regular inspections of premises to identify areas needing attention, ensuring high standards of cleanliness were met.
- Implemented inventory management systems for cleaning supplies, resulting in streamlined operations and cost savings.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Retail Salespersons
Bath and Body Works
King Of Prussia, PA
08.2020 - 12.2020
- Answer questions regarding the store and its merchandise.
- Ticket, arrange, and display merchandise to promote sales.
- Exchange merchandise for customers and accept returns.
- Place special orders or call other stores to find desired items.
- Clean shelves, counters, and tables.
- Prepare merchandise for purchase or rental.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Greet customers and ascertain what each customer wants or needs.
Education
High School - undefined
Paul Robeson High School
Philadelphia, PA06.2019
Skills
- Positive Behavior Support
- Diaper Changing
- Behavior Management
- Classroom Management
- Working With Children
- Early Childhood Education
- Special Education
- Child Development
- Preschool Education
- Customer Support
- Warehousing
- Housekeeping
- Stocking Merchandise
- Retail Operations
- Point Of Sale
- Cash Handling
- Cash Register
- Product Knowledge
- Merchandising
- Selling Techniques
- Security Devices
- Two-Way Radios
- Fire Alarm Systems
- De-escalation Techniques
- Closed-Circuit Television Systems (CCTV)
- Alarm Devices
- Patrolling
- Access Controls
- Site Security
- Emergency Response
- Documentation
- Schedule management
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Complaint resolution
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
Certification
- RBT - Registered Behavior Technician
Timeline
Home Health Aide
Moravia Health
02.2024 - Current
Security Officer
Allied Universal Security Services
03.2023 - 01.2024
Security Supervisor
Allied Universal Security Services
02.2022 - 08.2023
Custodian
Aramark
02.2021 - 08.2021
Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education
Dior’s Little Angles
01.2021 - 12.2022
Retail Salespersons
Bath and Body Works
08.2020 - 12.2020
Dispatcher
Allied Universal Security Services
03.2020 - 03.2022
High School - undefined
Paul Robeson High School