Dynamic professional with extensive experience in administrative roles and AI evaluation. Recognized for strong time management and attention to detail, consistently delivering excellent customer service and contributing to team success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
AI Evaluator
Telus International
09.2024 - Current
Evaluated AI model outputs for accuracy and relevance to ensure quality performance.
Conducted detailed analysis of user interactions to identify trends and improvement areas.
Provided constructive feedback on AI functionalities to enhance user experience and engagement.
Documented findings in comprehensive reports to support data-driven decision-making processes.
Monitored AI systems regularly to ensure compliance with established standards and protocols.
Adapted quickly to evolving project requirements, demonstrating flexibility in evaluation tasks.
Administrative Assistant
R & B Remodeling
10.2019 - 06.2024
Coordinated scheduling for multiple projects, optimizing resource allocation and workflow efficiency.
Managed correspondence, ensuring timely communication between clients and contractors.
Developed and maintained filing systems, enhancing document retrieval and organization.
Assisted in preparing project documentation, contributing to clarity and compliance with regulations.
Trained new administrative staff on company systems and processes, fostering team development.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Clerical Assistant
Goldman & Associates Law Firm
06.2016 - 03.2019
Managed scheduling and coordination of legal appointments and meetings for attorneys.
Streamlined document management processes, enhancing accessibility and organization of case files.
Supported billing operations by preparing invoices and tracking payments with precision.
Facilitated communication between clients and legal staff, ensuring timely responses to inquiries.
Implemented electronic filing systems, reducing paperwork and increasing retrieval speed.
Developed training materials for new clerical staff, improving onboarding efficiency.
Conducted research to support case preparation, ensuring accuracy of information provided to attorneys.
Prepared and edited documents to produce precise, accurate and professional communication.
Junior Legal Secretary
Lindow, Stephens, Treat Law Firm
02.2015 - 08.2015
Managed scheduling and calendar coordination for attorneys, ensuring timely appointments and meetings.
Prepared legal documents and correspondence, maintaining accuracy and adherence to firm standards.
Conducted thorough research using legal databases to support case preparation efforts.
Organized and maintained physical and electronic filing systems for efficient document retrieval.
Maintained confidentiality of sensitive information while handling client files and records diligently.
Assisted in drafting legal documents such as contracts, affidavits, and pleadings, ensuring accuracy and compliance with applicable laws.
Maintained attorney calendars through efficient scheduling of appointments and deadlines related to cases or transactions.
Enhanced overall team performance by willingly taking on additional responsibilities when colleagues were unavailable or overburdened.
File Clerk
Adami, Shuffield, Scheihing & Burns Law Firms
09.2013 - 11.2014
Organized and maintained legal files to ensure easy retrieval and compliance with regulations.
Assisted attorneys in preparing case materials, enhancing efficiency of document management processes.
Reviewed incoming documents for accuracy, ensuring timely processing and adherence to legal standards.