Karima L Carroll
Customer Service Professional
Detroit,MI
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages 10 years of expertise to manage job functions. Excellent communicator with focus on results and impacting the customer experience.
Overview
16
16
years of professional experience
Work History
Nutrition Aide
St John Hospital
Detroit, MI
04.2021 - Current
- Engaged upward of 200 daily patients in meaningful conversation, socialization and activity while providing personal dietary assistance.
- Determined specific needs and provided most appropriate level of alternatives for patient well-being and nutrition.
- Maintained frequent supervision of 20+ residents that are unable to call for dietary assistance.
- Interacts with nursing to ensure patients diet prescriptions are accurate and daily food requirements are met.
- Used company software and databases to maintain records of meals recieved and patient conditions.
- Complies with dietary restrictions on special, modified diets to ensure optimal preferences are met within guidelines of their dietary restrictions.
- Voted MVP for two consecutive months within department.
Commercial Janitorial Cleaner
Jan Pro
Raleigh, NC
01.2020 - 12.2020
- Restocked room supplies such as facial tissues for personal touch with every job.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Met contract goals and expectations with each client.
- Maintained clean, neat and professional entrances.
- Adhered to company policies for appearance, thoroughness and facility security.
Elections Precinct Assistant
Board Of Elections
Detroit, MI
05.2018 - 01.2020
- Compiled qualified voters information and ensured accuracy amongst candidate information.
- Fostered operational efficiency and compliance with board election policies through effective coordination of office activities.
- Monitored accuracy of absentee ballots and contacted eligible residents to register.
- Audited ballots to keep voter materials free of errors.
Parent Involvement Coordinator
Total Package Lifestyle
Detroit, United States
09.2010 - 12.2019
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Designed or used assessments to monitor student learning outcomes.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
City Elections Department Assistant
Board Of Elections
Detroit, MI
12.2015 - 04.2018
- Monitored inventory of election supplies and replenished items to enable normal operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Opened and properly distributed incoming ballots to promote accuracy amongst voters.
Skills
Verbal and written communication skills
Community integration
Schedule and calendar management
Administrative support
Customer Relations
Retention strategies
Timeline
Nutrition Aide
St John Hospital
04.2021 - Current
Commercial Janitorial Cleaner
Jan Pro
01.2020 - 12.2020
Elections Precinct Assistant
Board Of Elections
05.2018 - 01.2020
City Elections Department Assistant
Board Of Elections
12.2015 - 04.2018
Parent Involvement Coordinator
Total Package Lifestyle
09.2010 - 12.2019