Karimar Colon Rivera
Houston,TX
Summary
Bilingual customer service professional specializing in English and Spanish, with expertise in technical troubleshooting and customer relationship management. Recognized with 15 Homer Awards for delivering exceptional service. Strong technical background in IT support, networking, and cyber defense, committed to enhancing customer experiences across various communication channels.
Overview
7
7
years of professional experience
Work History
Lab Technician II, Microbiology & Infectious Disea
Eurofins CellTX
Tucson, Arizona
08.2024 - 04.2026
- Verified documentation, processed samples, and maintained accurate records, enhancing daily operational efficiency.
- Entered and managed information using Laboratory Information Management Systems (LIMS), ensuring accuracy and confidentiality.
- Trained new employees on procedures and documentation, facilitating smooth onboarding and adherence to operational standards.
- Delivered customer service via phone and email while ensuring sensitive donor information compliance with HIPAA standards.
Sales Associate
Old Navy
Tucson, Arizona
03.2023 - 08.2024
- Delivered personalized customer service by identifying customer needs and recommending products, enhancing customer satisfaction.
- Processed customer transactions accurately and promoted brand loyalty programs, contributing to repeat business.
- Supported positive shopping experiences through effective communication, product knowledge, and teamwork.
- Maintained organized merchandise displays, ensuring product availability and appealing shopping environment.
Freight /Merchandising Execution Team Associate
Home Depot
San Diego, California
07.2019 - 09.2022
- Ensured product availability and effective inventory management to enhance customer service and streamline store operations.
- Coordinated with team members to deliver operational projects on time and with precision.
- Earned 15 Homer Awards for exceptional customer service, teamwork, and successful project execution.
Calibration Technician
Project Specialist of Puerto Rico, Inc.
Ponce de Leon, Puerto Rico
03.2019 - 05.2019
- Executed technical equipment calibration to ensure compliance with established standards using specialized tools.
- Ensured precision and adherence to specifications in technical assignments.
- Calibrated test instruments for Project Specialist of Puerto Rico, following quality standards.
- Inspected measurement devices for drift, damage, and compliance before service.
- Documented calibration results in maintenance records and service logs.
Education
Certificate of Technical Studies - IT Support Specialist
Pima Community College
Tucson, AZ05-2025
Associate of Applied Science - Instrumentation Engineering
Technological Institute of Puerto Rico
Ponce, Puerto Rico05-2019
Associate of Applied Science - IT Networking And Cyber Defense
Pima Community College
Tucson, AZ10-2026
Skills
- Laboratory techniques
- Confidential Information Handling & HIPAA Compliance
- Data Entry & Records Management
- Technical Troubleshooting and Problem Resolution
- Computer Hardware & Software Knowledge
- New Employee Training
- Bilingual Customer Service (English & Spanish)
- Phone, Email & In-Person Customer Support
- Customer Satisfaction & Service Excellence
- Customer Communication & Relationship Building
- Time Management and Team Collaboration
Timeline
Lab Technician II, Microbiology & Infectious Disea
Eurofins CellTX
08.2024 - 04.2026
Sales Associate
Old Navy
03.2023 - 08.2024
Freight /Merchandising Execution Team Associate
Home Depot
07.2019 - 09.2022
Calibration Technician
Project Specialist of Puerto Rico, Inc.
03.2019 - 05.2019
Certificate of Technical Studies - IT Support Specialist
Pima Community College
Associate of Applied Science - Instrumentation Engineering
Technological Institute of Puerto Rico
Associate of Applied Science - IT Networking And Cyber Defense
Pima Community College