Karime Abdala
Miami,FL
Summary
Experienced administrative professional with a strong background in reception, customer service, and office management. Excellent communication skills, meticulous attention to detail, and efficient management of multiple responsibilities. Recently re-entering the workforce after dedicating 20 years to full-time elderly caregiving services.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Caregiver
Home
01.2007 - 05.2022
- Provided 24/7 in-home care for my mother during treatment for a medical condition until she her passing.
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Receptionist
Kristi House
06.2006 - 03.2007
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Completed data entry tasks with accuracy and efficiency.
Account Specialist Manager
Cisco Systems
02.2005 - 09.2005
- Maintain and manage accounts receivable records, focusing on base maintenance activities.
- Conduct close follow-up on outstanding accounts, including regular communication with customers via email and phone.
- Prepare and send account statements and provide supporting documentation to facilitate the collections process.
- Request and monitor payment promises, ensuring follow-up through to final receipt.
- Perform cash application and reconciliation of accounts.
- Process write-offs and credit memos related to withholding taxes using the Partner Tool.
- Support operations across seven different countries.
Receptionist
Invesco
08.2002 - 04.2004
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
Collections Manager
Adapto Storage Products
01.2000 - 01.2002
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Executive Assistant
Engineered Equipment Systems
01.1992 - 01.2000
- - Provided administrative support to senior staff.
- - Handled scheduling, filing, and correspondence tasks.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Education
Certified Legal Secretary - Paralegal Studies
Florida International University
Miami, FL04-1991
Bachelor of Arts - Psychology - Unfinished
Florida International University
Miami, FL01-1993
High School Diploma -
Miami Coral Park Senior High
Miami, FL06-1991
Skills
- Appointment coordination
- Multi-line call handling
- Bookkeeping and expense tracking
- Certified notary public
- Understanding of legal terms
- Effective calendar organization
- Document proofreading
- Customer support
- Office management
- Strong organizational abilities
- Data entry and file management
- Strong communication skills
- Payroll management
- Clerical support
- Experienced with Microsoft 365 applications
- Office administration
- Customer relations management
Certification
- Legal Secretary, Florida International University - 4 months
Languages
Spanish
English
Timeline
Caregiver
Home
01.2007 - 05.2022
Receptionist
Kristi House
06.2006 - 03.2007
Account Specialist Manager
Cisco Systems
02.2005 - 09.2005
Receptionist
Invesco
08.2002 - 04.2004
Collections Manager
Adapto Storage Products
01.2000 - 01.2002
Executive Assistant
Engineered Equipment Systems
01.1992 - 01.2000
Certified Legal Secretary - Paralegal Studies
Florida International University
Bachelor of Arts - Psychology - Unfinished
Florida International University
High School Diploma -
Miami Coral Park Senior High
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