Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Karime Legarda

Albuquerque,NM

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Pro Services Specialist

Floor & Decor
Colorado Springs, CO
08.2024 - Current
  • Assisted with onboarding of new customers into the Pro Services program.
  • Managed customer expectations throughout service delivery process.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.

Receptionist

Carpet Planet
Colorado Springs, CO
06.2022 - 09.2022
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered and directed incoming calls using multi-line telephone system.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments and meetings for management team.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Warehouse Assistant

Carpet Planet
Colorado Springs, CO
10.2021 - 01.2022
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Used pallet jacks to move items to and from warehouse locations.
  • Followed safety guidelines while operating machinery in the facility.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
  • Assisted with unloading trucks using appropriate equipment as needed.
  • Lifted materials of varied weights on regular basis.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Organized warehouse racks to ensure efficient storage of goods.

Personal Assistant

Carpet Planet
Colorado Springs, CO
08.2021 - 10.2021
  • Maintained clerical correspondence via email and phone.
  • Organized work projects around client's house.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Assisted in planning and coordinating events, from small meetings to large corporate gatherings.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Created detailed work orders for floor installation projects.

Purchasing Agent

Carpet Planet
Colorado Springs, CO
07.2021 - 08.2021
  • Managed the procurement process from requisition to delivery.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Reviewed purchase orders for accuracy and compliance with company policies.
  • Managed inventory levels to meet production needs while minimizing excess stock.
  • Updated and maintained purchasing records and reports.
  • Maintained accurate records of purchases including item descriptions, quantities ordered and received.
  • Reviewed invoices for accuracy prior to processing payments.

Education

GED -

State of Colorado Department of Education
Colorado Springs, CO
04-2022

Skills

  • Creative solutions
  • Proposal writing
  • Collaborative mindset
  • Industry expertise
  • Innovation skills
  • Complaint resolution
  • Customer relations
  • Order processing
  • Bilingual fluency in Spanish

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Pro Services Specialist

Floor & Decor
08.2024 - Current

Receptionist

Carpet Planet
06.2022 - 09.2022

Warehouse Assistant

Carpet Planet
10.2021 - 01.2022

Personal Assistant

Carpet Planet
08.2021 - 10.2021

Purchasing Agent

Carpet Planet
07.2021 - 08.2021

GED -

State of Colorado Department of Education

Similar Profiles

CREATE PROFILE
Karime Legarda